Chanel Boutique Supervisor

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Location
China
└Zhejiang
└Hangzhou
Seniority
Supervisor
Posted
Mar 16, 2026

About Chanel

Chanel is an iconic French Maison celebrated for haute couture, ready-to-wear, leather goods, accessories, fragrance and beauty. Renowned for its craftsmanship, rigorous brand standards and discreet client service, Chanel operates a global retail network and invests in intensive in-store training and merchandising to uphold its luxury positioning.

Chanel Boutique Supervisor in Hangzhou: lead boutique operations, coach the sales team and deliver exceptional client experiences for Chanel in Hangzhou.

Role & Responsibilities

  • Lead day-to-day boutique operations to ensure a flawless client experience aligned with Chanel brand standards.
  • Coach, develop and motivate sales advisors to achieve individual and boutique sales targets and KPIs.
  • Manage visual merchandising and in-store presentation to preserve brand image and seasonal directives.
  • Drive clienteling activities and CRM usage to grow and retain a high-value client portfolio.
  • Oversee inventory control, stock replenishment and loss-prevention procedures.
  • Ensure compliance with cash handling, POS operations and administrative processes.
  • Build staff schedules, support recruitment and conduct performance feedback with a focus on talent development.
  • Coordinate with regional management on promotions, events and boutique-level initiatives.

Qualifications

  • Proven supervisory experience in luxury retail or high-end boutique environments.
  • Demonstrable track record of meeting or exceeding sales targets and KPIs.
  • Strong leadership and people-development skills with the ability to coach a diverse team.
  • Excellent interpersonal and client relationship skills with a polished professional presence.
  • Sound understanding of visual merchandising and boutique operations.
  • Ability to work flexible hours, including weekends and peak retail periods.

Skills

Team leadership and coaching Clienteling and CRM best practices Visual merchandising and brand standards Sales performance management and KPI tracking Inventory control, stock management and loss prevention Cash handling and POS operations Event and client‑appointment coordination Professional communication and negotiation

Experience

Minimum three years of retail experience, preferably within the luxury sector, including at least one year in a supervisory or team‑lead capacity responsible for sales performance and staff development.

Education

High school diploma or equivalent; tertiary study in business, retail management, fashion or hospitality preferred. Formal training in luxury retail or client service advantageous.

Workplace

This position is based in Hangzhou, Zhejiang, China.

Culture

Chanel's retail culture emphasizes craftsmanship, impeccable client service and meticulous attention to brand presentation. Teams operate in a highly professional, collaborative environment where personal development, discretion and a commitment to excellence are paramount.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Store Supervisor», «Retail Team Lead», «Client Relations Supervisor», «Sales Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.