Chanel Boutique Sub Manager
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 16, 2026
About Chanel
Chanel is an iconic French luxury house renowned for couture, ready-to-wear, leather goods, accessories, fragrance and beauty. Privately held and globally bespoke in its retail approach, the maison places exceptional emphasis on craftsmanship, discreet client service and uncompromising brand standards.
Chanel — Boutique Sub Manager in Tokyo. Lead boutique operations, clienteling and team coaching across the Kanto region.
Role & Responsibilities
- Act as deputy to boutique managers across the Kanto region, ensuring consistent brand standards and operational excellence in each boutique.
- Drive sales performance and KPIs through active clienteling, appointment selling and personalised service for high-value clientele.
- Coach, mentor and develop boutique teams; oversee recruitment, training and daily staff management to sustain a high-performance retail culture.
- Manage inventory controls, stock replenishment and loss-prevention processes; liaise with regional supply teams to optimise availability.
- Implement visual merchandising directives and maintain presentation standards for product displays, windows and in-store events.
- Coordinate client events, private appointments and trunk shows to deepen relationships with key clients and grow wallet share.
- Prepare and deliver regular sales reports, provide market feedback to regional management and contribute to local business planning.
Qualifications
- Proven experience in luxury retail with supervisory responsibility; demonstrable track record of meeting sales targets and KPIs.
- Strong leadership and coaching capability, with experience developing teams in a high-end boutique environment.
- Excellent clienteling skills and experience with appointment-driven, high-value sales.
- Fluent Japanese with professional-level business communication; business English proficiency desirable.
- Ability to travel across the Kanto region as required and to represent the brand at client events and store openings.
Skills
Experience
Typically 3–5+ years in luxury retail with supervisory or assistant management experience; proven success in private-client sales, team development and multi-site coordination within a premium boutique environment.
Education
High school diploma required; bachelor's degree in business, retail management or hospitality preferred.
Workplace
This position is based in Tokyo, Tokyo, Japan.
Culture
Chanel fosters a culture of refinement, discretion and excellence, where attention to detail and personalised client relationships are paramount. Employees are expected to uphold artisanal standards and deliver consistently elevated service across every client touchpoint.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Assistant Manager», «Assistant Store Manager (Boutique)», «Regional Boutique Assistant Manager», «Retail Sub-Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.