Chanel Sales Manager
- Location
- GuadalajaraJaliscoMexico
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 21, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
CHANEL Sales Manager position in Guadalajara, Mexico. Lead luxury retail sales team and drive boutique commercial performance reporting to Boutique Director.
Role & Responsibilities
- Partner with the Boutique Director to execute the boutique commercial strategy, ensuring achievement of sales, productivity and client development objectives
- Monitor daily business performance, identifying opportunities and implementing action plans to maximize conversion, average transaction value, cross-selling and repeat business
- Analyze client and sales performance to proactively identify business opportunities and market trends
- Lead the execution of the boutique clienteling strategy, ensuring consistent recruitment, retention and development of VIC and High Potential clients
- Foster meaningful relationships with local clients and contribute to positioning the boutique as the preferred luxury fashion destination in Guadalajara
- Support the Boutique Director during client events, private appointments and local activations, ensuring flawless execution and elevated client experiences
- Inspire, coach and develop Fashion Advisors through continuous feedback, in-the-moment coaching and structured development plans
- Foster a collaborative, high-performance culture focused on accountability, client centricity and continuous learning
- Partner with Human Resources and the Boutique Director in talent identification, succession planning and recruitment processes
- Collaborate closely with Visual Merchandising, Operations, Client Engagement, Marketing and Corporate teams to ensure consistent execution of boutique priorities
- Support the implementation of retail initiatives, new tools and transformation projects while promoting adoption across the sales team
Qualifications
- Minimum 4 years of experience leading luxury retail sales teams
- Demonstrated success driving commercial performance and developing high-performing teams
- Strong clienteling expertise, with experience managing VIC and High Net Worth client relationships
- Strong leadership, coaching and performance management capabilities
- Excellent business acumen with the ability to analyze KPIs and translate insights into action
- Strong communication and stakeholder management skills
- Passion for fashion, luxury craftsmanship and exceptional client experience
Skills
Experience
Minimum 4 years of experience leading luxury retail sales teams, with demonstrated success driving commercial performance and developing high-performing teams. Strong clienteling expertise and experience managing VIC and High Net Worth client relationships are essential.
Workplace
This position is based in Guadalajara, Jalisco, Mexico.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Sales Manager», «Sales Director», «Retail Manager», «Fashion Sales Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.