Chanel Boutique Sales & Operations Manager
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 13, 2026
About Chanel
Chanel is an independent French maison renowned for its haute couture, ready-to-wear, leather goods and beauty lines. The brand combines timeless craftsmanship with contemporary creativity and maintains an uncompromising commitment to service excellence and brand heritage across its global network of boutiques.
Chanel — Boutique Sales & Operations Manager in Los Cabos. Lead boutique performance, clienteling and operations for the maison in Los Cabos.
Role & Responsibilities
- Lead day-to-day boutique operations to achieve sales targets, margin and productivity objectives while ensuring impeccable client service.
- Coach, develop and schedule boutique staff; recruit and retain high-performing sales advisors aligned with Chanel’s service standards.
- Drive clienteling strategy and CRM utilisation to build long-term relationships with high-value clients and maximise lifetime value.
- Manage inventory integrity, stock replenishment, seasonal allocation and loss-prevention procedures in partnership with regional supply teams.
- Execute visual merchandising directives and ensure the boutique reflects the maison’s aesthetic, product presentation and display standards.
- Oversee administrative and operational tasks including cash handling, POS reconciliation, local compliance, and boutique reporting.
- Collaborate with regional management on business reviews, local marketing initiatives and in-market events to grow brand presence.
Qualifications
- Proven track record in luxury retail management with progressive responsibility in a boutique or flagship environment.
- Demonstrable ability to lead and motivate a team to deliver high-touch client experiences and sustained sales performance.
- Strong commercial acumen with experience managing store P&L, stock control and sales forecasting.
- Excellent interpersonal and communication skills; fluency in Spanish and professional level English preferred.
- High standards of discretion, presentation and knowledge of high-end product categories (fashion, leather goods, accessories, and/or beauty).
Skills
Experience
Typically 4+ years in luxury retail with at least 2 years in a supervisory or managerial role within a boutique or flagship store environment.
Education
Bachelor’s degree in business, retail management, fashion or equivalent professional experience preferred.
Workplace
The role is situated in Los Cabos, Baja California Sur, Mexico — conveniently close to La Paz.
Culture
Chanel fosters a culture of craftsmanship, discretion and exceptional client service, where attention to detail and aesthetic excellence are paramount. Teams operate with a strong sense of pride in the maison’s heritage while embracing innovation in client engagement and retail presentation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Operations Manager», «Luxury Store Manager», «Flagship Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.