Chanel Boutique Operations Supervisor — Watches & High Jewellery
- Seniority
- Supervisor
- Posted
- Mar 20, 2026
About Chanel
Chanel is an independent French maison renowned for couture, ready-to-wear, accessories, fine jewellery, watches and beauty. As a luxury leader, the house combines rigorous craftsmanship, timeless design and a discreet, client-focused service ethos, offering employees a culture that prizes excellence, creativity and professional development.
Chanel is hiring a Boutique Operations Supervisor for Watches & High Jewellery in Shanghai to manage store operations, client service and team performance.
Role & Responsibilities
- Oversee daily boutique operations for the Watches & High Jewellery department, ensuring flawless execution of brand standards across sales floor, private salons and back‑of‑house.
- Manage, coach and develop boutique staff to deliver exceptional client experience and to meet individual and store sales targets.
- Ensure visual merchandising and product presentation comply with global guidelines and seasonal directives.
- Own inventory control: receive and inspect deliveries, manage stock movements, execute periodic stock counts and reconcile discrepancies.
- Drive clienteling activities and effective use of CRM to build and maintain high‑value client relationships and appointment pipelines.
- Coordinate private appointments, client events and product launches in liaison with regional offices and marketing teams.
- Administer cash handling, invoicing, warranty and after‑sales processes, while enforcing loss‑prevention and compliance procedures.
- Monitor sales KPIs and produce regular operational reports; recommend corrective actions to optimise performance and profitability.
- Manage staff scheduling, operational rosters and day‑to‑day administrative tasks to ensure seamless boutique functioning.
Qualifications
- Minimum 3 years' experience in luxury retail, with at least 1 year in a supervisory or team‑lead role; experience in watches or fine jewellery retail strongly preferred.
- Demonstrable leadership and people‑management skills, including coaching and performance development.
- Proven ability to deliver exceptional client service and to cultivate long‑term relationships with high‑value clients.
- Strong numeracy and organisational skills for inventory control, cash management and KPI analysis.
- Impeccable professional presentation, discretion and adherence to brand confidentiality and compliance standards.
- Proficiency with Microsoft Office; familiarity with retail POS and CRM systems is advantageous.
- Flexibility to work retail hours including weekends, evenings and special events.
Skills
Experience
At least 3 years of progressive experience within luxury retail, including a minimum of one year in a supervisory capacity; prior exposure to watches and high jewellery retail operations is highly desirable.
Education
Bachelor’s degree in Business, Retail Management, Luxury Brand Management or equivalent professional experience.
Workplace
This position is based in Shanghai, Shanghai, China.
Culture
Chanel fosters a culture of artisanal excellence, discretion and sophisticated client service rooted in heritage craftsmanship. The workplace values professional development, cross‑disciplinary collaboration and high standards of presentation and conduct typical of a leading luxury maison.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Supervisor — Timepieces & Fine Jewellery», «Retail Operations Lead — Watches & Jewellery», «Boutique Manager — Watches & High Jewellery», «Client Experience Supervisor — Watches & Fine Jewellery», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.