Chanel Boutique Operations Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Establish, update, and enforce boutique Standard Operating Procedures (SOPs) in collaboration with stakeholders, ensuring consistency with Chanel brand standards and regulatory requirements
• Lead and empower boutique operations support teams, ensuring policies, procedures, and controls are executed across sales, stock management, after-sales service, and daily operations
• Conduct regular operational briefings and training sessions for boutique staff on Boutique Operations topics, promoting compliance and continuous improvement
• Manage team rosters, vendor relationships, and boutique procurement to ensure smooth and efficient operations
• Identify and implement operational improvements across product flow, inventory management, and process re-design to systematically enhance efficiency
• Lead boutique-level projects focused on operational excellence, client experience, employee experience, and omnichannel capabilities
• Collaborate with the Office Retail Operations Team to implement strategic operations projects, tools, and initiatives
• Support team members' professional development through regular performance conversations and coordination with L&D stakeholders on learning plans
• Foster a culture of operational excellence, optimization, and innovation by benchmarking best practices and adapting them to boutique specifications
• Address emerging topics including Occupational Health and Safety, Risk Management, Sustainability, and Omnichannel process integration

Qualifications

• Minimum 5 years of retail operations experience
• Minimum 3 years of team management experience
• Previous working experience in the fashion or luxury industry (preferred)
• Strategic and results-driven mindset with ability to translate vision into actionable plans
• Strong business acumen and comprehensive understanding of brand and operational priorities
• Excellent communication and stakeholder management skills
• Ability to build partnerships and drive outcomes through influence and teamwork
• Demonstrated capability to implement governance frameworks and ensure compliance

Skills

Experience

Minimum 5 years in retail operations with at least 3 years in a team management capacity. Prior experience in the fashion or luxury sector is strongly preferred.

Education

Not specified

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.