Chanel Boutique Operations Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 30, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks an experienced Boutique Operations Manager in Nanjing to lead retail operations and drive excellence in luxury customer experience.
Role & Responsibilities
- Oversee daily operations of the Chanel boutique, ensuring excellence in service delivery and operational efficiency
- Manage staffing, scheduling, and training to maintain high performance standards across all team members
- Monitor inventory management, stock levels, and merchandise presentation in alignment with Chanel brand standards
- Ensure compliance with company policies, local regulations, and luxury retail best practices
- Drive sales performance and customer satisfaction through strategic leadership and team development
- Maintain boutique appearance, security, and facility management to reflect Chanel's prestige and heritage
Qualifications
- Minimum 3–5 years of experience in luxury retail operations or boutique management
- Demonstrated expertise in retail operations, team leadership, and inventory management
- Strong understanding of luxury brand positioning and high-end customer service standards
- Excellent organizational and multitasking capabilities in a fast-paced environment
- Fluency in Mandarin Chinese and English (both spoken and written)
Skills
Experience
Minimum 3–5 years of progressive experience in luxury retail operations, boutique management, or similar leadership roles within the high-end fashion or beauty sectors. Previous experience managing a team and driving operational excellence in a luxury retail environment is essential.
Education
Secondary education required; bachelor's degree in business administration, retail management, or related field is preferred.
Workplace
The role is situated in Nanjing, Jiangsu, China.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Retail Operations Director», «Boutique Manager», «Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.