Chanel Boutique Operations Manager
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 11, 2026
About Chanel
Chanel is an independently owned French maison renowned for its haute couture, ready-to-wear, leather goods, fine jewelry, and beauty lines. The brand operates an international retail network and is recognized for uncompromising standards of craftsmanship, heritage-led creativity, and a discreet, client-centric approach to luxury.
Chanel — Boutique Operations Manager in Macau. Lead boutique operations, teams and client experience for Chanel's Macau boutique.
Role & Responsibilities
- Direct daily boutique operations to ensure flawless client service and strict adherence to Chanel brand standards and presentation guidelines.
- Lead recruiting, onboarding, rostering and ongoing coaching to develop high-performing sales and operational teams.
- Own commercial performance: drive sales, monitor KPIs, implement action plans and collaborate with regional management to achieve targets.
- Manage inventory control, stock reconciliation and loss-prevention procedures in coordination with supply chain and security.
- Oversee boutique visual merchandising and product presentation in partnership with VM and wholesale/merchandising teams.
- Ensure compliance with local regulatory, licensing and health & safety requirements and maintain corporate governance standards.
- Operate the boutique P&L by controlling operating expenses, optimizing labour scheduling and delivering margin improvements.
- Serve as the primary escalation point for client relationship management, VIP service and complex aftercare issues.
Qualifications
- Proven leadership ability with experience managing a retail team in a luxury or premium environment.
- Strong commercial acumen and track record of meeting or exceeding sales and profitability targets.
- Excellent organisational skills with experience in inventory control, loss prevention and stock reconciliation.
- Exceptional client service orientation, discretion and ability to manage high-value client relationships.
- Capacity to enforce and elevate brand standards across operations and visual presentation.
- Flexibility to work retail hours, including evenings and weekends, and to travel regionally as required.
Skills
Experience
Extensive retail experience in the luxury sector is required — typically 5+ years in retail with at least 2 years in a managerial role responsible for a boutique or store. Demonstrable success leading teams, driving sales and managing operational budgets.
Education
Bachelor’s degree or equivalent qualification preferred (business, hospitality, retail or fashion management advantageous).
Workplace
The successful candidate will be located in Macau, Macau, China.
Culture
Chanel cultivates an environment shaped by craftsmanship, creative excellence and meticulous attention to detail. The workplace emphasises discretion, personalised client service and professional development within an international luxury network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Boutique Manager», «Retail Operations Manager», «Flagship Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.