Chanel Boutique Operations Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 11, 2026
About Chanel
Chanel is an independently owned French maison renowned for its haute couture, ready-to-wear, leather goods, fine jewelry, and beauty lines. The brand operates an international retail network and is recognized for uncompromising standards of craftsmanship, heritage-led creativity, and a discreet, client-centric approach to luxury.
Chanel Boutique Operations Manager in Macao — lead luxury retail operations and team management.
Role & Responsibilities
- Establish and enforce rigorous boutique standard operating procedures across housekeeping, visual merchandising, maintenance, staff grooming, asset protection, and occupational health and safety
- Lead and develop the boutique support team, including stock personnel, customer service associates, boutique assistants, alterations staff, and cashiers
- Manage daily operational workflows including sales processes, inventory adjustments, discounts, transfers, after-sales service, and financial reconciliation
- Identify and implement operational improvements to enhance efficiency in product flow, inventory management, and process design
- Champion a culture of operational excellence, optimization, and continuous improvement across the boutique
- Collaborate with Office Retail Operations Team and stakeholders to deliver boutique-level projects and implement new operational tools
- Monitor compliance with internal standards and external regulations whilst supporting team members in understanding and applying policies
- Mentor team members through regular performance and development conversations to foster professional growth
- Manage team scheduling, vendor relationships, and procurement matters where applicable
Qualifications
- Minimum 5 years of retail operations experience
- Minimum 3 years of team management experience
- Demonstrated leadership capability with ability to inspire and develop team members
- Strong understanding of luxury retail operations and brand image standards
- Proficiency in retail operations systems, inventory management, and sales procedures
- Excellent organizational and project management skills
Skills
Experience
At least 5 years of retail operations experience with a minimum of 3 years in team management. Prior experience in fashion or luxury retail is highly desirable.
Workplace
The successful candidate will be located in Macau, Macau, China.
Culture
Chanel cultivates an environment shaped by craftsmanship, creative excellence and meticulous attention to detail. The workplace emphasises discretion, personalised client service and professional development within an international luxury network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Operations Director», «Retail Operations Manager», «Store Operations Lead», «Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.