Chanel Boutique Operations Associate

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Uphold operational standards and processes to deliver the ultimate Chanel client experience
• Serve as the expert resource on all Standard Operating Procedures, systems, and tools for the entire boutique team
• Deliver exceptional customer service aligned with Chanel's service mantra, including welcoming and greeting all clients
• Support daily operations including opening and closing of registers, processing incoming and outgoing shipments, damage assessments, and stock management
• Understand and execute inventory management processes
• Maintain an organized and controlled stock storage system while processing received stock and recording entries into the system
• Communicate inventory and supply needs to the Boutique Director and Assistant Boutique Manager
• Partner with the Assistant Boutique Manager to execute stock cycle counts and annual physical inventory audits
• Uphold an omnichannel mindset to deliver seamless client experiences across in-store and online touchpoints
• Co-own brand image, hygiene standards, and visual merchandising requirements
• Serve as a brand ambassador by providing continuous sales and service support
• Build positive team relationships to foster trust and collaboration throughout the boutique

Qualifications

• Passion for the House of Chanel, its heritage, product offerings, and commitment to social and cultural initiatives
• Ability to thrive in a team environment and work collaboratively
• Understanding of and genuine passion for client experience
• Excellent communication skills
• Ability to organize and multitask in a dynamic, fast-paced environment with strong attention to detail
• Flexible schedule with availability for late nights, weekends, and holiday shifts
• Physical capability to lift, push, and pull items up to 25 lbs with possible overhead lifting
• Curiosity and desire to learn and grow professionally within Chanel

Skills

Experience

3+ years of related experience in retail operations or boutique management

Education

High school diploma or equivalent (specific degree not stated in source)

Workplace

Compensation

The base compensation for this position ranges from USD 25 to USD 33 per hour.

Benefits

Wellbeing resources including dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund; Family and caregiving benefits (parental leave, fertility support, MilkStork, Care.com membership); Generous paid time off policies including vacation, holiday, sick, and volunteer days; 401(k) and other incentives; Robust healthcare including medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, and Employee Assistance Program; Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking benefits

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.