Chanel Boutique of House Coordinator (BOHC) — Kansai

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Location
OsakaOsakaJapan
Seniority
Mid-Level
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
Apr 16, 2026

About Chanel

Chanel is an independent French luxury house renowned for haute couture, ready-to-wear, leather goods, accessories and fragrances. Globally recognised for meticulous craftsmanship, an iconic aesthetic and discreet client service, Chanel operates an international retail network and invests heavily in training and brand consistency across its maisons.

Chanel — Boutique of House Coordinator (BOHC) in Osaka. Regional retail role coordinating boutique operations, merchandising and clienteling across Kansai.

Role & Responsibilities

  • Coordinate and harmonize boutique operations across the Kansai region to ensure adherence to Chanel’s maison standards and commercial objectives.
  • Support boutique managers with operational execution: stock allocation, product flow, inventory reconciliations and replenishment planning.
  • Implement visual merchandising directives and collaborate with VM teams to deliver seasonal window and in-store installations.
  • Drive clienteling activities and local CRM initiatives in partnership with boutique teams to maximise acquisition, retention and high-value client experiences.
  • Deliver training and mentoring to boutique staff on service standards, product knowledge, selling techniques and operational processes.
  • Act as primary liaison between boutiques and regional/head office functions (merchandising, logistics, retail operations and marketing).
  • Monitor regional KPIs, produce regular performance reports, and recommend corrective actions to improve sales, conversion and stock turnover.
  • Coordinate local events, trunk shows and private client appointments, ensuring flawless execution and alignment with brand protocols.

Qualifications

  • Proven experience in luxury retail operations, ideally within a maison or premium fashion brand; multi-boutique coordination experience preferred.
  • Strong commercial acumen with demonstrated ability to analyse sales metrics and translate insight into operational priorities.
  • Excellent interpersonal skills with a track record of coaching retail teams and influencing multi-disciplinary stakeholders.
  • Fluent Japanese; business-level English desirable to interact with regional offices and international teams.
  • Exceptional attention to detail and commitment to upholding brand standards and client confidentiality.
  • Valid driving licence and willingness to travel frequently across the Kansai region.

Skills

Visual merchandising Inventory management and stock reconciliation Clienteling and CRM best practices Retail KPI analysis and reporting Project management and event coordination Team training and development Microsoft Excel Microsoft PowerPoint POS systems

Experience

Typically 4–7 years in luxury retail or boutique operations, including experience coordinating multiple stores or leading retail initiatives across a region.

Education

Bachelor’s degree or equivalent in business, retail management, hospitality or a related discipline preferred.

Workplace

The role is situated in Osaka, Osaka, Japan.

Culture

Chanel fosters a culture of exacting quality, discretion and creative excellence rooted in couture traditions. The working environment emphasizes professional development, attention to detail and collaborative delivery of unparalleled client experiences across boutiques.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional Boutique Coordinator», «Kansai Retail Operations Coordinator», «Boutique Operations Manager (Regional)», «Retail Field Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.