Chanel Boutique Maintenance Executive

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Coordinate, administer and manage maintenance cases for Fashion and Watches & Fine Jewelry boutiques, maintaining accurate work-order records and ensuring timely follow-up and management visibility.
• Receive, assess, classify and prioritize maintenance requests; maintain a shared work-order tracker covering status, priority, vendor actions, quotations, purchase orders, completion and payment status.
• Coordinate corrective maintenance case follow-up and closure, keeping relevant stakeholders informed of progress and required actions.
• Escalate urgent, recurring, high-risk or high-cost maintenance issues in line with the agreed protocol and provide information for review and decision-making.
• Provide operational backup when required, maintaining visibility of ongoing cases, vendor status and pending actions to ensure continuity of service.
• Administer preventive maintenance schedules, statutory inspections and routine servicing; issue reminders, arrange execution, track completion and maintain records in line with approved plans and procedures.
• Ensure maintenance work complies with safety requirements, site regulations and CHANEL standards.
• Maintain boutique emergency contact lists, key-holder records and security vendor contacts; support initial responses to urgent maintenance, typhoon, water leakage, power outage or security incidents through vendor mobilization, stakeholder communication and escalation.
• Coordinate vendor visits, quotations, work permits, boutique access and work schedules; monitor delivery against approved scope, quality, timeline and safety requirements.
• Support quotation comparisons and prepare approval documentation; raise and track purchase requests and purchase orders, coordinate invoice processing and monitor maintenance expenditure.
• Highlight unusual costs and potential budget risks; follow up on vendor actions, outstanding work and corrective actions.
• Maintain complete, properly filed documentation for vendor work and procurement, including quotations, approvals, contracts, permits, service reports and completion records.
• Consolidate historical maintenance costs, repair frequency and vendor service data to support annual budget planning and cost analysis.
• Maintain accurate, current boutique maintenance and technical records, including warranties, maintenance and work-order history, manuals and as-built documents.
• Maintain asset and inventory records for furniture, equipment, materials and art pieces across boutiques and warehouse locations, including registers, locations, boutique allocations, movement history and inventory status; coordinate periodic verification with boutique teams and Logistics, and report discrepancies for follow-up.
• Consolidate maintenance data and prepare monthly reports covering case volume, completion status, recurring issues, outstanding vendor actions and cost overview.
• Identify maintenance trends, recurring issues and repair frequency, and support preventive and service-improvement initiatives.
• Order and track approved loose furniture, replacement materials and other items required for maintenance work; coordinate receipt, delivery and on-site implementation in line with approved specifications and budget.
• Support BMT-owned BOH projects through vendor coordination, purchase and delivery tracking, site-readiness checks, on-site coordination and project documentation.
• For Boutique Architecture-led boutique projects, including refurbishments, provide local support for site-readiness checks and coordinate receipt, storage where required, delivery and installation of furniture, carpets, fixtures and materials with the Regional BA team.
• Support the Project team with handover coordination, maintenance-related defects and warranty follow-up.

Qualifications

• College or university graduate; a diploma or degree in Engineering, Architecture, Interior Design, Construction Management or a related discipline is an advantage.
• At least 3 years of related experience in facilities management, project or property management, retail maintenance, engineering coordination or retail construction; experience in retail, luxury, shopping mall, boutique maintenance or construction-related environments is a plus.
• Detail-oriented, with strong follow-up, documentation and data consolidation skills.
• Good coordination and communication skills with internal stakeholders, vendors, contractors and mall management.
• Good time management and ability to manage multiple priorities and remain calm under pressure.
• Practical knowledge of retail maintenance, preventive maintenance and work-order prioritization.
• Ability to coordinate vendors and assess work quality, safety and statutory compliance.
• Cost-conscious, with the ability to maintain accurate cost, quotation, purchase-order and payment records.
• Strong service mindset and sensitivity to boutique operations and customer experience.
• Proficient in Microsoft Office, especially Excel and PowerPoint, for tracking, reporting and data presentation.
• Willingness to visit boutiques and travel within Taiwan, and to provide reasonable support for urgent or after-hours incidents when required.

Skills

Experience

At least 3 years of related experience in facilities management, project or property management, retail maintenance, engineering coordination or retail construction; experience in retail, luxury, shopping mall, boutique maintenance or construction-related environments is a plus.

Education

College or university graduate. A diploma or degree in Engineering, Architecture, Interior Design, Construction Management or a related discipline is an advantage.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.