Chanel Boutique Facilitator

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Deliver exceptional customer service aligned with Chanel's service standards, warmly welcoming and attending to all guests with grace and professionalism
• Provide continuous sales and service support, anticipating client needs throughout their boutique visit
• Assist Fashion Advisors with packaging and client transactions
• Support opening and closing of registers, handle cash, and manage daily deposits
• Conduct administrative responsibilities including answering phone calls and resolving client issues promptly and professionally
• Support Operations team in managing incoming and outgoing shipments, inventory cycle counts, and daily re-ticketing
• Maintain the boutique environment to facilitate an optimal client experience

Qualifications

• Minimum 1 year of related retail or hospitality experience
• Ability to lift 15 lbs and stand or walk for extended periods
• Flexible schedule with availability for late evenings, weekends, and select holidays
• Collaborative team player with strong interpersonal skills
• Understanding of and passion for luxury client experience
• Excellent written and verbal communication skills
• Passion for the Chanel brand, its heritage, product offerings, and cultural commitments

Skills

Experience

Minimum 1 year of related retail, boutique, or hospitality experience in a client-facing environment.

Education

High school diploma or equivalent.

Workplace

Compensation

The base compensation for this position ranges from USD 25.50 to USD 30 per hour.

Benefits

Wellbeing resources including dedicated paid time off (Wellbeing Days in Retail) and a Wellbeing fund; family and caregiving benefits (parental leave, fertility support, Milk Stork, Care.com Membership); generous paid time off (vacation, holiday, sick, volunteer days); 401(k) and incentives; robust healthcare (medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, Employee Assistance Program); life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, Commuter Transit & Parking.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.