Chanel Boutique Facilitator
Chanel seeks a Boutique Facilitator in New York, NY to represent the brand at Saks — clienteling, merchandising and luxury sales expertise required.
Overview
Chanel is an independent global Maison renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. The brand is recognized for exacting standards of craftsmanship, discreet client service and a heritage-led approach to product and retail. As an employer, Chanel prioritizes elevated client experiences, rigorous training and meticulous brand representation across wholesale and owned retail environments.
Role & Responsibilities
- Represent Chanel at the Saks New York boutique by delivering exemplary, personalised client service and driving brand sales.
- Develop and maintain a curated client book through proactive outreach, bespoke appointments and post‑sale follow-up.
- Ensure visual merchandising and product presentation conform to Chanel standards in partnership with Saks teams.
- Collaborate with Saks management and Chanel wholesale/retail teams to execute in-store activations, trunk shows and client events.
- Manage inventory insights, stock replenishment requests and showroom samples; ensure accurate transaction processing and recordkeeping.
- Provide on-floor product expertise across ready-to-wear, handbags, accessories and beauty, communicating craftsmanship and provenance.
- Coach and brief Saks sales colleagues on brand initiatives, seasonal launches and clienteling best practices where required.
- Prepare regular sales and client reports; escalate market intelligence and competitive observations to Chanel wholesale leadership.
Qualifications
- Proven ability to deliver white‑glove customer service with a luxury clientele.
- Authorised to work in the United States.
- Fluent professional presentation, verbal communication and interpersonal skills.
- Flexible availability including evenings, weekends and peak retail periods.
- High standards of personal grooming and adherence to brand appearance guidelines.
Skills
Experience
Typically 2+ years of experience in luxury retail, wholesale brand representation or high-end client service environments; prior experience working within department store partnerships is advantageous.
Education
High school diploma or equivalent; college coursework or a degree in business, fashion, hospitality or related fields is desirable but not mandatory.
Workplace
The role is situated in New York, New York, USA. There are currently 485 open positions in New York on Cerulean, with 17 added recently. Within New York, Cerulean currently features 590 open roles, including 18 recent additions. Across USA, Cerulean lists 2.202 open roles — 77 of them newly added.
Culture
Chanel fosters a culture of discretion, meticulous craftsmanship and client-centric excellence. Teams operate with a blend of formal professionalism and creative stewardship, where attention to detail and brand guardianship are paramount.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.