- Location
- 2001 International Drive Tysons Galleria, Space 2422 (View map)McLean, VA 22102USA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $25.50–28/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 13, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
The Boutique Facilitator is a multifunctional boutique support role that assists Fashion Advisors and operations while maximizing client-facing time, with responsibilities spanning client service, shipments, inventory, packaging, registers, cash handling and administration. The position requires at least one year of related experience, a high school diploma and a flexible schedule; the anticipated hourly rate is $25.50–$28.00.
Role & Responsibilities
- Deliver exceptional customer service in line with CHANEL’s service mantra, including welcoming and greeting clients and hosting.
- Provide ongoing sales and service support as a brand ambassador.
- Support the Operations team with incoming and outgoing shipments, inventory cycle counts and daily re-ticketing.
- Assist Fashion Advisors with packaging.
- Support register opening and closing and handle cash and deposits.
- Answer phone calls and fulfil administrative responsibilities to resolve client issues promptly and professionally.
- Support boutique opening and closing, inventory receiving and product shipping to enable optimal client service.
Qualifications
- Ability to work effectively and collaboratively in a team environment.
- Understanding of and passion for client experience.
- Excellent communication skills.
- Foreign language skills preferred but not required.
- Passion for the House of CHANEL, its history, product offerings and commitment to social and cultural initiatives.
- Curiosity and desire to learn and grow professionally within the world of CHANEL.
- Ability to lift 15 lbs.
- Flexible schedule with availability to work late nights, weekends and some holidays.
Skills
Experience
Minimum 1 year of related experience
Education
Minimum High School Diploma
Workplace
The successful candidate will be located in McLean, Virginia, USA, with easy access to Washington.
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Compensation
The base compensation for this position ranges from USD 25.50 to USD 28 per hour.
Benefits
Wellbeing resources, including dedicated paid Wellbeing Days in Retail and a Wellbeing fund; family and caregiving benefits, including parental leave, fertility support, Milk Stork and Care.com Membership; paid vacation, holiday, sick and volunteer days; 401(k) and other incentives; medical, dental and vision coverage, MDLIVE virtual care, One Medical, Flexible Spending Accounts for Health Care and Dependent Care, Health Savings Account and Employee Assistance Program; life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical coverage, and commuter transit and parking. Eligible employees may also receive career development and training, employee resource groups, annual volunteer time off and matching of donations to select charitable organizations.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Support Associate», «Boutique Operations Associate», «Retail Operations Associate», «Sales Support Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.