Chanel Boutique Facilitator

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Deliver exceptional customer service aligned with Chanel's service standards, welcoming and greeting all clients
• Provide continuous sales and service support to Fashion Advisors as a brand ambassador
• Support operations team in managing incoming and outgoing shipment processes, inventory cycle counts, and daily re-ticketing
• Assist Fashion Advisors with premium product packaging and presentation
• Support opening and closing of registers; handle cash and deposit procedures
• Conduct administrative duties including answering client inquiries and resolving issues promptly and professionally
• Maintain optimal in-store presence to facilitate boutique opening and closing, inventory receiving, and product shipping

Qualifications

• Minimum 1 year of related retail or boutique experience
• Ability to lift 15 lbs regularly
• Flexible schedule availability including late evenings, weekends, and select holidays
• Collaborative team player with strong interpersonal skills
• Understanding of and passion for client experience excellence
• Excellent verbal and written communication abilities
• Passion for the House of Chanel, its heritage, product offerings, and commitment to cultural initiatives

Skills

Experience

Minimum 1 year of related retail, boutique operations, or customer service experience in a luxury or professional environment.

Education

High school diploma or equivalent; further retail training or certification preferred but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 24.70 to USD 26 per hour.

Benefits

Dedicated paid wellbeing days, wellbeing fund, parental leave, fertility support, Milk Stork, Care.com membership, generous paid time off (vacation, holiday, sick, volunteer days), 401(k) and incentives, comprehensive healthcare (medical, dental, vision, MDLIVE virtual care, One Medical, FSA, HSA, EAP), life insurance, accidental death and dismemberment, short and long-term disability, health advocacy, international business travel coverage, and commuter transit and parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.