Chanel Boutique Facilitator (Client Experience Host)
- Seniority
- Junior
- Posted
- Mar 16, 2026
About Chanel
Chanel is an independent, family-owned maison renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. As an employer, the brand is recognised for exacting standards of craftsmanship, a heritage-led creative ethos and a discreet, client-centric approach in its global boutiques and flagship stores.
Chanel is hiring a Boutique Facilitator (Client Experience Host) for its 57th Street flagship in New York to manage client reception and VIP appointments.
Role & Responsibilities
- Serve as the primary reception point for clients at the 57th Street flagship: greet visitors, manage the flow of appointments and maintain a seamless boutique experience.
- Coordinate VIP bookings, fittings and private client appointments in close collaboration with sales advisors and personal shoppers.
- Manage telephone and email enquiries, follow up on client requests and ensure timely, personalised communications.
- Maintain the boutique’s presentation and front-of-house standards, including merchandising readiness and seating areas for clients.
- Support operational tasks such as opening/closing procedures, basic POS transactions, appointment scheduling and liaising with stockroom/logistics.
- Build and update client records and follow-up notes to support the clienteling process and long-term relationship development.
- Uphold strict confidentiality and discretion with high-net-worth clients and sensitive client information.
Qualifications
- Polished professional presentation and excellent interpersonal skills.
- Impeccable discretion and respect for client confidentiality.
- Proven capacity to manage competing priorities with calm and efficiency during busy service periods.
- Flexible availability to work retail hours including evenings, weekends and peak periods.
- Strong attention to detail and commitment to luxury service standards.
Skills
Experience
Minimum 2 years of client-facing experience in luxury retail, hospitality or a boutique environment; prior experience at a flagship store or with VIP clientele preferred.
Education
High school diploma or equivalent; tertiary education in fashion, business or hospitality is advantageous.
Workplace
This position is based in New York, New York, USA.
Culture
The workplace culture emphasises discretion, excellence and a devotion to craft, with a strong client-first mentality across boutique teams. Staff operate in a highly collaborative, detail-driven environment that balances heritage-led creativity with commercial service standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Specialist», «Boutique Concierge», «Client Relations Associate», «Retail Client Advisor», «Flagship Boutique Host», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.