Chanel Boutique Facilitator
Chanel seeks a Boutique Facilitator at Neiman Marcus, Beverly Hills CA — deliver exceptional client service and support boutique operations.
Overview
Chanel is an iconic French luxury house renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. As an employer, Chanel emphasizes artisanal craftsmanship, meticulous client service and a refined aesthetic across its global boutiques, offering employees a highly curated retail environment rooted in heritage and creativity.
Role & Responsibilities
- Deliver exemplary, personalised customer service and cultivate long-term client relationships through proactive clienteling and appointment management.
- Support boutique sales by assisting clients throughout the buying journey, from product presentation and fitting to transaction completion and follow-up.
- Maintain brand visual standards and merchandising directives within the Neiman Marcus boutique footprint, including window and floor displays.
- Manage stockroom and inventory tasks: receive shipments, perform merchandising replenishment, conduct cycle counts and liaise on replenishment with store leadership.
- Operate point-of-sale systems and perform accurate cash handling, invoicing and returns in accordance with brand and store policies.
- Collaborate with Neiman Marcus team members and Chanel management on in-store events, trunk shows and promotional initiatives.
- Uphold Chanel grooming, service and loss-prevention standards at all times.
Qualifications
- Demonstrable experience in luxury retail or high-end customer service (preferred 1–3 years).
- Outstanding interpersonal and communication skills with a client-first orientation.
- Ability to work a flexible schedule including evenings, weekends and peak retail periods.
- High level of professionalism, discretion and adherence to brand presentation standards.
- Legal authorization to work in the United States.
Skills
Experience
Preferably 1–3 years of progressive experience in luxury or premium retail environments, with a proven record of client acquisition, retention and meeting sales objectives.
Education
High school diploma or equivalent; post-secondary coursework or degree in retail, hospitality, visual merchandising or related field preferred.
Workplace
This position is based in Beverly Hills, California, USA, within easy reach of Los Angeles. Cerulean lists 78 open roles in Beverly Hills, including 2 posted recently. The broader California area accounts for 356 active listings on Cerulean, 12 of which are new. In USA as a whole, Cerulean currently features 2.262 open positions, with 71 posted this week.
Culture
Chanel boutiques combine a rigorous commitment to craftsmanship with a highly service-driven retail culture. Employees operate within a structured, detail-oriented environment that values discretion, refined presentation and sustained client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.