Chanel Boutique Director

Closed The candidacy window for this position at Chanel has closed.

While this position is no longer receiving submissions as of March 27, 2026, we invite you to explore further opportunities at Chanel or browse all open roles.

Continue Your Search

We invite you to review more currently available roles:

Location
Switzerland
└Zürich
└Zurich
Seniority
Director
Posted
Mar 16, 2026

About Chanel

Chanel is an independent, Parisian luxury fashion house renowned for haute couture, leather goods, ready-to-wear and beauty. As an employer, Chanel blends artisanal craftsmanship with commercial rigour, offering a workplace that values discretion, creativity and the highest standards of client service.

Chanel — Boutique Director in Zurich. Lead boutique operations, team and client development for an iconic luxury house.

Role & Responsibilities

  • Lead all boutique operations to achieve sales, margin and service objectives, with full accountability for P&L performance.
  • Recruit, develop and motivate a high-performing team; set individual targets, conduct performance reviews and implement training programs aligned with brand standards.
  • Cultivate and expand a loyal client base through exemplary clienteling, bespoke service and private client events.
  • Oversee visual merchandising and store presentation to ensure consistency with global brand directives and seasonal campaigns.
  • Manage inventory, stock replenishment and loss-prevention procedures while liaising with logistics and regional supply teams.
  • Drive local marketing initiatives and partnerships in coordination with regional marketing to maximise footfall and brand visibility.
  • Ensure compliance with corporate policies, regulatory requirements and exceptional standards of housekeeping, health and safety.

Qualifications

  • Proven leadership in luxury retail with demonstrable success in driving sales and team performance.
  • Strong commercial acumen, with experience managing P&L and retail KPIs.
  • Exceptional interpersonal and client relationship skills; ability to manage high-net-worth clientele with discretion.
  • Organisational proficiency in inventory control, visual merchandising and operational processes.
  • Multilingualism preferred; excellent written and verbal communication skills.
  • Professional demeanour aligned with luxury brand values and standards.

Skills

P&L management Clienteling and VIP servicing Visual merchandising Retail KPI analysis Inventory and stock control Team recruitment, coaching and performance management Loss prevention and operational compliance CRM and boutique sales systems Microsoft Office (Excel, PowerPoint)

Experience

Minimum 5 years of progressive experience in luxury retail, including at least 2–3 years in a managerial or director-level role responsible for a boutique or flagship store.

Education

Bachelor's degree in Business, Retail Management, Fashion or a related discipline preferred; equivalent professional experience accepted.

Workplace

This position is based in Zurich, Zürich, Switzerland.

Culture

Chanel cultivates an environment that balances heritage craftsmanship with contemporary commercial excellence. The workplace prioritises meticulous attention to detail, client intimacy and ongoing professional development within a discreet, highly collaborative setting.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Director», «Boutique Manager», «Retail Director», «Flagship Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.