Chanel Boutique Director

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Location
Canada
└British Columbia
└Vancouver
Seniority
Manager
Posted
Mar 16, 2026

About Chanel

Chanel is a privately held French luxury fashion house renowned for haute couture, ready-to-wear, leather goods, accessories, fragrance and beauty. As an employer, the brand is defined by an emphasis on craftsmanship, timeless design and exacting standards of client service; the workplace places high value on discretion, creativity and professional development within a heritage-led organisation.

Chanel Vancouver seeks a Boutique Director to lead boutique operations, drive sales growth and cultivate VIP client relationships.

Role & Responsibilities

  • Lead the boutique’s commercial performance through strategic planning, objective-setting and rigorous P&L stewardship.
  • Develop and coach a high-performing retail team, overseeing recruitment, training, performance management and succession planning.
  • Own client development and retention strategies, including VIP servicing, clienteling and personalised relationship management.
  • Ensure flawless execution of visual merchandising and boutique standards in line with Chanel brand directives.
  • Manage inventory, stock replenishment, loss-prevention and operational controls to optimise sell-through and minimize shrinkage.
  • Plan and execute local events, trunk shows and product launches to maximise brand exposure and sales conversion.
  • Monitor retail KPIs, produce regular reporting and translate insights into actionable initiatives to drive sales and margin.
  • Ensure full compliance with corporate policies, local labour laws and regulatory requirements, including health & safety.
  • Collaborate with regional leadership on assortment, pricing and promotional strategy to align boutique activity with wider brand goals.
  • Represent the brand externally with the highest standards of professionalism and client confidentiality.

Qualifications

  • Proven track record in luxury retail leadership with responsibility for P&L and multi-disciplinary team management.
  • Demonstrable ability to coach and develop talent, with experience in recruitment, performance reviews and staff development plans.
  • Strong commercial acumen with experience managing budgets, forecasting and KPI-driven performance improvement.
  • Expertise in clienteling and VIP service delivery within a high-touch luxury environment.
  • Excellent organisational skills with experience in inventory control, visual merchandising and loss-prevention practices.
  • Superior interpersonal skills, discretion and the capacity to represent a prestige brand at the highest level.
  • Bachelor’s degree in business, retail management, hospitality, fashion or equivalent professional experience.

Skills

Retail P&L management Clienteling and VIP relationship management Team leadership and talent development Visual merchandising and boutique standards Inventory management and stock control Retail KPI analysis and sales forecasting Event planning and execution for luxury clientele Operational compliance and loss-prevention

Experience

Typically 5+ years in luxury retail with at least 3 years in a leadership role responsible for boutique operations, sales targets and P&L accountability.

Education

Bachelor’s degree in business, retail management, hospitality, fashion or equivalent professional experience.

Workplace

The successful candidate will be located in Vancouver, British Columbia, Canada.

Culture

The workplace prioritises craftsmanship, discretion and impeccable client service, nurturing talent through hands-on mentoring and brand-led training. Employees operate within a structured, high-expectation environment where attention to detail and respect for heritage coexist with commercial ambition.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Store Director», «Flagship Manager», «Retail Operations Director», «Head of Boutique», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.