Chanel Boutique Director
Chanel Vancouver seeks a Boutique Director to lead boutique operations, drive sales growth and cultivate VIP client relationships.
Overview
Chanel is a privately held French luxury fashion house renowned for haute couture, ready-to-wear, leather goods, accessories, fragrance and beauty. As an employer, the brand is defined by an emphasis on craftsmanship, timeless design and exacting standards of client service; the workplace places high value on discretion, creativity and professional development within a heritage-led organisation.
Role & Responsibilities
- Lead the boutique’s commercial performance through strategic planning, objective-setting and rigorous P&L stewardship.
- Develop and coach a high-performing retail team, overseeing recruitment, training, performance management and succession planning.
- Own client development and retention strategies, including VIP servicing, clienteling and personalised relationship management.
- Ensure flawless execution of visual merchandising and boutique standards in line with Chanel brand directives.
- Manage inventory, stock replenishment, loss-prevention and operational controls to optimise sell-through and minimize shrinkage.
- Plan and execute local events, trunk shows and product launches to maximise brand exposure and sales conversion.
- Monitor retail KPIs, produce regular reporting and translate insights into actionable initiatives to drive sales and margin.
- Ensure full compliance with corporate policies, local labour laws and regulatory requirements, including health & safety.
- Collaborate with regional leadership on assortment, pricing and promotional strategy to align boutique activity with wider brand goals.
- Represent the brand externally with the highest standards of professionalism and client confidentiality.
Qualifications
- Proven track record in luxury retail leadership with responsibility for P&L and multi-disciplinary team management.
- Demonstrable ability to coach and develop talent, with experience in recruitment, performance reviews and staff development plans.
- Strong commercial acumen with experience managing budgets, forecasting and KPI-driven performance improvement.
- Expertise in clienteling and VIP service delivery within a high-touch luxury environment.
- Excellent organisational skills with experience in inventory control, visual merchandising and loss-prevention practices.
- Superior interpersonal skills, discretion and the capacity to represent a prestige brand at the highest level.
- Bachelor’s degree in business, retail management, hospitality, fashion or equivalent professional experience.
Skills
Experience
Typically 5+ years in luxury retail with at least 3 years in a leadership role responsible for boutique operations, sales targets and P&L accountability.
Education
Bachelor’s degree in business, retail management, hospitality, fashion or equivalent professional experience.
Workplace
The successful candidate will be located in Vancouver, British Columbia, Canada. 62 luxury roles are listed in Vancouver on Cerulean, 1 posted in the last 48 hours. Across the British Columbia region, Cerulean lists 71 open positions — 1 listed in the past two days. Cerulean currently advertises 210 open roles in Canada, including 5 added in the last 48 hours.
Culture
The workplace prioritises craftsmanship, discretion and impeccable client service, nurturing talent through hands-on mentoring and brand-led training. Employees operate within a structured, high-expectation environment where attention to detail and respect for heritage coexist with commercial ambition.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.