Chanel Boutique Director

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Develop boutique staff through succession planning, career development plans, annual reviews, and coaching in product, service, and artistry skills.
• Facilitate regular team communications on promotions, performance against goals, corporate initiatives, and other important topics.
• Identify and resolve employee issues in line with CHANEL standards, policies, and procedures, partnering with HR as needed.
• Lead recruitment and retention for all team positions, including freelancers, and ensure effective onboarding for new hires.
• Foster a positive, inclusive working environment that supports mutual respect and collaboration and is free from discrimination and harassment.
• Lead by example on the sales floor, promote a welcoming boutique environment, and hold overall leadership and decision-making responsibility for the boutique.
• Apply an omnichannel mindset, directing sales to fashion boutiques and CHANEL.com where appropriate; build relationships with local Fashion Boutique personnel and external mall or center vendors.
• Deliver memorable in-store and after-sales experiences to every client; foster relationship-building and personalized client experiences; resolve client situations in line with company philosophy, policies, and standards; meet corporate voice-of-client standards; and attend seasonal education seminars and corporate meetings.
• Model brand image, image-code, and service-behavior expectations as a brand ambassador; maintain hygienic client-experience standards, visual merchandising, cleanliness, organization, and attention to detail.
• Achieve sales objectives using products, services, and events; set goals for sales, KPIs, clienteling, service behaviors, and CRM; use client data to retain, recruit, and grow returning-client rates.
• Develop initiatives to grow the client base, sales, and marketplace presence, particularly through events relevant to the local market; monitor industry, local, and competitor trends; and build community relationships to identify and execute growth opportunities.
• Manage merchandise stock levels and communicate issues to corporate; oversee operational tasks with the Assistant Manager; and submit timely weekly performance and event recaps.
• Monitor expenses, including personnel costs, maintain operating budgets, and seek to reduce costs.
• Oversee loss prevention, risk management, physical security, cash controls, inventory management, inter-store communication, and loss-prevention audits.
• Optimize staff scheduling with the Assistant Manager to ensure floor coverage, strong customer service, and sales performance; coordinate schedule requests, paid time off, holidays, overtime, and leave processing with HR and Payroll.

Qualifications

• Ability to thrive in a team environment and work collaboratively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Foreign-language skills preferred but not required.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.
• Ability to manage multiple tasks and meet tight deadlines concurrently.
• Ability to lift 20 lbs. and stand for extended periods.
• Flexible schedule with availability to work late nights, weekends, and some holidays.
• In-store presence required to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service to drive business results.

Skills

Experience

At least 7 years of leadership experience.

Education

Bachelor’s degree preferred.

Compensation

The base compensation for this position ranges from USD 92,400 to USD 103,000 per annum.

Benefits

Wellbeing resources, including dedicated paid Wellbeing Days in Retail and a Wellbeing fund; family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com Membership; paid vacation, holiday, sick, and volunteer days; 401(k) and other incentives; medical, dental, and vision coverage; MDLIVE virtual care, One Medical, Flexible Spending Accounts for health care and dependent care, a Health Savings Account, and an Employee Assistance Program; life insurance, Accidental Death & Dismemberment, short- and long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits. Employees may take annual time off to volunteer through CHANEL Community, and CHANEL matches employee donations to select charitable organizations.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.