Chanel Boutique Director
- Location
- San DiegoCaliforniaUSA
- Seniority
- Director
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 12, 2026
About Chanel
Chanel is an independent French luxury fashion house renowned for haute couture, ready-to-wear, leather goods, accessories, beauty and fragrance. The maison combines rigorous craftsmanship with an unmistakable aesthetic and operates a global retail network; as an employer it is known for high standards of client service, intensive product training and a strong emphasis on heritage and brand stewardship.
Chanel is hiring a Boutique Director for Westfield UTC, San Diego — lead the boutique, drive sales and deliver exceptional client experiences.
Role & Responsibilities
- Lead all commercial activities of the Westfield UTC boutique to achieve and exceed sales, margin and KPI targets; own local P&L and budgeting processes.
- Recruit, develop and mentor a high-performing sales and operations team; set performance standards, deliver coaching and conduct regular reviews.
- Drive an elevated clienteling programme for acquisition, retention and VIP management, ensuring personalised service and long-term client relationships.
- Ensure flawless boutique presentation and adherence to Chanel visual merchandising, product placement and brand standards.
- Oversee inventory control, stock replenishment, merchandising assortments and loss-prevention protocols in coordination with regional teams.
- Collaborate with regional and headquarters functions (merchandising, marketing, CRM, HR) to execute launches, events and localised commercial initiatives.
- Manage day-to-day operational excellence including staffing, scheduling, compliance, cash handling and administrative reporting.
Qualifications
- Proven management track record in luxury retail with responsibility for store P&L and commercial targets.
- Demonstrable ability to lead, coach and develop teams to deliver exceptional service and measurable sales growth.
- Strong commercial acumen with experience in inventory management, forecasting and KPI analysis.
- Deep understanding of luxury client behaviour, VIP service protocols and high-touch clienteling.
- Excellent communication and interpersonal skills; professional presence appropriate to a luxury environment.
Skills
Experience
Minimum five years of progressive experience in luxury retail, including at least two years in a managerial or director-level role responsible for store performance, team leadership and client development.
Education
Bachelor's degree in business, fashion, retail management or equivalent professional experience preferred.
Workplace
The successful candidate will be located in San Diego, California, USA.
Culture
Chanel cultivates a culture of craftsmanship, discretion and excellence, where attention to detail and exceptional client service are paramount. Employees are expected to uphold brand heritage while contributing to a refined retail experience and ongoing professional development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Director», «Boutique Manager», «Retail Store Manager», «Client Experience Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.