Chanel Boutique Director

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

The Boutique Director serves as CHANEL’s senior boutique leader and brand ambassador at Neiman Marcus Atlanta, developing leaders and teams, delivering elevated client service, and driving sales and performance goals. The role requires a minimum of 7 years of related experience, in-store presence, and a flexible schedule that includes late nights, weekends, and some holidays; a bachelor’s degree is preferred.

Role & Responsibilities

• Serve as the boutique’s senior leader and brand ambassador, building and developing an exceptional team that delivers superior client service and exceeds performance targets.
• Coach and inspire boutique staff to provide an elevated client experience.
• Foster a positive working environment and a feedback culture that promotes diversity, mutual respect, and teamwork.
• Develop boutique leaders and empower them to manage their teams and assigned business responsibilities.
• Set and achieve business goals, partnering with the boutique team and Home Office on creative and strategic solutions to increase sales.
• Lead with agility and resilience, continuously improving performance based on key performance indicators and lessons learned.
• Represent CHANEL in the market and develop the client base through community involvement, partnerships with local high-profile businesses, and social and seasonal events.
• Maintain an in-store presence to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service that drives business results.

Qualifications

• Ability to thrive in a team environment and work collaboratively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Foreign language skills preferred but not required.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.
• Ability to lift 15 lbs.
• Flexible schedule with the ability to work late nights, weekends, and some holidays.

Skills

Experience

Minimum 7 years of related experience

Education

Bachelor’s degree preferred

Workplace

Compensation

The base compensation for this position ranges from USD 138,700 to USD 160,000 per annum.

Benefits

Wellbeing resources, including dedicated paid Wellbeing Days in Retail and a Wellbeing fund; family and caregiving benefits, including parental leave, fertility support, Milk Stork, and Care.com Membership; paid vacation, holiday, sick, and volunteer days; 401(k) and other incentives; medical, dental, and vision coverage; MDLIVE virtual care, One Medical, Flexible Spending Accounts for healthcare and dependent care, a Health Savings Account, and an Employee Assistance Program; life insurance, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits. Employees may take annual time off to volunteer through CHANEL Community, and CHANEL matches employee donations to select charitable organizations.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.