Chanel Boutique Consultant
Chanel seeks a Boutique Consultant in Hangzhou to deliver luxury client service, drive sales and manage high-value client relationships.
Overview
Chanel is an independent, family-owned Parisian maison renowned for haute couture, ready-to-wear, leather goods, accessories, fragrances and beauty. As a global luxury house, Chanel combines artisanal craftsmanship, iconic design and discreet, service-driven retailing; the brand is recognised for rigorous standards, long-term client relationships and internal career development across boutiques worldwide.
Role & Responsibilities
- Deliver personalised, anticipatory service to high-value and walk-in clients, managing appointments and private viewings.
- Achieve and exceed sales targets and KPIs through proactive clienteling and portfolio development.
- Maintain expert product knowledge across relevant categories (e.g. leather goods, ready-to-wear, accessories, beauty) and translate that knowledge into relevant recommendations.
- Manage day-to-day boutique operations: process transactions, handle cash/POS, oversee stock control and ensure loss-prevention procedures.
- Uphold visual merchandising and boutique presentation standards; ensure stockrooms and floor displays meet brand guidelines.
- Provide after-sales care and coordinate with regional teams for repairs, special orders and client follow-up.
- Contribute to CRM maintenance: log client interactions, update preferences and support personalised communication campaigns.
Qualifications
- Native or fluent Mandarin; professional working proficiency in English preferred.
- Proven experience (typically 1–3 years) in luxury retail or premium service sales, with demonstrable results.
- Strong interpersonal and communication skills with a service-oriented, discreet approach to high-net-worth clientele.
- Commercial acumen with a track record of meeting sales targets and managing client portfolios.
- Ability to work flexible hours, including weekends and peak retail periods, and to travel locally for client appointments when required.
Skills
Experience
Typically 1–3 years of experience in luxury or premium retail sales, with demonstrated success in client acquisition, portfolio cultivation and achieving sales targets.
Education
High school diploma or equivalent; post-secondary education in fashion, retail management or hospitality is a plus.
Workplace
This position is based in Hangzhou, Zhejiang, China. Cerulean lists 78 open roles in Hangzhou, including 2 posted recently. The broader Zhejiang area accounts for 119 active listings on Cerulean, 2 of which are new. In China as a whole, Cerulean currently features 1.802 open positions, with 36 posted this week.
Culture
Chanel’s retail culture emphasises discretion, exceptional service and mastery of product heritage. Employees operate in a highly collaborative, training-focused environment that values craftsmanship, client confidentiality and long-term relationship building.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Sales Advisor», «Client Advisor — Boutique», «Luxury Sales Consultant», «Retail Client Relations Associate», «Flagship Boutique Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.