Chanel Boutique Client Engagement Specialist
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Mar 16, 2026
About Chanel
Chanel is a privately held Parisian Maison renowned for haute couture, ready-to-wear, leather goods, fine jewellery, fragrance and beauty. As an iconic luxury house, Chanel combines artisanal craftsmanship with creative direction and a rigorous approach to client service; it maintains an international retail network and a reputation for discretion, quality and design excellence.
Chanel seeks a Boutique Client Engagement Specialist in Bangkok to drive CRM strategy, foster client loyalty, and elevate the boutique experience.
Role & Responsibilities
- Promote and sustain a client-centric culture within the boutique, partnering with Boutique Management to champion engagement and position the brand as the ultimate service destination
- Serve as champion for internal CRM tools (iCoco), encouraging Fashion Advisors to leverage platforms for effective clientele management and relationship tracking
- Implement and translate Customer Relation Management (CRM) strategy, client segmentation, and marketing objectives into boutique-level operational actions
- Hold regular bridging meetings with the Marketing team to align office-level updates and strategy with boutique execution
- Conduct monthly tracking of client strategy performance and Key Performance Indicators, identifying insights and solutions for continuous improvement
- Manage client development initiatives, including spontaneous gestures and gifting programs, prioritized according to key client portfolio value
- Review progress intervals with Fashion Advisors on individual client portfolios, addressing performance gaps and relationship development opportunities
- Gather, celebrate, and share service achievements and success stories to inspire and motivate boutique teams to exceed customer expectations
- Monitor luxury fashion competitive landscape proactively, reporting on client relationship, experience, and service innovations to Boutique Management and Marketing
- Participate in day-to-day boutique operations as directed by Boutique Management, maintaining flexibility for retail schedules including weekends and public holidays
Qualifications
- Preferably more than 5 years of professional experience in Customer Relationship Management (CRM) or Customer Experience Management (CEM)
- Solid experience in CRM data management, data insights, and client data-focused roles with intermediate to advanced data analysis capabilities
- Demonstrated ability to interpret data, identify patterns, gaps, and trends, and translate insights into actionable business strategies
- Prior experience in the luxury fashion industry or comparable high-end retail environment is highly desirable
- Fluent in both Thai and English with exceptional communication skills and the ability to tailor messaging to diverse audiences
- Genuine passion for building and maintaining lasting client relationships with a strong service-oriented mindset
- Enthusiasm for luxury fashion, with a demonstrated commitment to excellence, innovation, and meticulous attention to detail
- Professional demeanor with a well-groomed appearance and dynamic, pleasant personality suited to client-facing luxury retail
- Flexibility and adaptability to retail working hours, including weekends and public holidays
Skills
Experience
More than 5 years of professional experience in Customer Relationship Management (CRM) or Customer Experience Management (CEM) roles. Demonstrated expertise in CRM data management, client data analysis, and translating insights into actionable strategies. Prior experience in the luxury fashion industry or comparable high-end retail environment is highly valued.
Education
Not specified in source material.
Workplace
The successful candidate will be located in Bangkok, Bangkok, Thailand.
Benefits
Ongoing training and development to enhance professional skills and knowledge; supportive team environment with valued contributions; competitive compensation and benefits package.
Culture
Chanel cultivates a workplace defined by craftsmanship, creativity and exacting standards of service. The boutique environment values discretion, collaboration and a client-first mindset, offering the opportunity to work closely with discerning clientele and to represent a globally recognised luxury brand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Manager», «Clienteling Coordinator», «Boutique Experience Specialist», «Client Development Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.