Chanel Boutique Client Engagement Specialist

Overview

Chanel is a privately held Parisian Maison renowned for haute couture, ready-to-wear, leather goods, fine jewellery, fragrance and beauty. As an iconic luxury house, Chanel combines artisanal craftsmanship with creative direction and a rigorous approach to client service; it maintains an international retail network and a reputation for discretion, quality and design excellence.

Role & Responsibilities

• Develop and sustain high-value relationships with new and existing clients through personalised outreach, follow-up and tailored appointment booking.
• Deliver an elevated, brand-consistent client experience in-boutique and during private appointments, including product storytelling across fashion, leather goods, accessories and beauty.
• Manage clienteling activities and maintain accurate client records to drive repeat business and lifetime value.
• Proactively identify sales opportunities and convert leads through consultative selling, cross-selling and upselling to meet boutique targets.
• Coordinate and support VIP events, private viewings and after-sales client care, liaising with cross‑functional teams as required.
• Support boutique merchandising standards and visual presentation to ensure an inviting client environment.
• Report on client activity and sales performance, and provide actionable feedback to the boutique management team.

Qualifications

• Proven track record in luxury retail, clienteling or high-end hospitality with a strong focus on personalised client service.
• Exceptional interpersonal skills with demonstrated ability to cultivate and maintain relationships with VIP and high-net-worth clients.
• Commercial acumen and results orientation with experience meeting or exceeding sales targets.
• Discretion, professionalism and impeccable grooming consistent with luxury brand standards.
• Flexibility to work retail hours including weekends, evenings and public holidays.

Skills

Experience

Typically 2–4 years of experience in luxury retail, clienteling or a client-facing role within premium hospitality or fashion, with demonstrable success managing VIP clients and achieving sales targets.

Education

High school diploma; tertiary education in fashion, retail, hospitality or business is preferred but not required.

Workplace

Culture

Chanel cultivates a workplace defined by craftsmanship, creativity and exacting standards of service. The boutique environment values discretion, collaboration and a client-first mindset, offering the opportunity to work closely with discerning clientele and to represent a globally recognised luxury brand.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.