Chanel Boutique Client Advisor

Overview

Chanel is an independent French haute couture and luxury goods house renowned for its craftsmanship across fashion, leather goods, beauty, fragrance and fine jewelry. The maison combines artisanal savoir-faire with global retail presence and rigorous client service standards; as an employer it emphasises creative excellence, discretion and progressive learning pathways within a tightly curated luxury environment.

Role & Responsibilities

• Deliver exemplary, personalised client service and cultivate long-term relationships with high-net-worth and local clientele.
• Achieve and exceed individual and boutique sales targets through proactive clienteling, appointment management and follow-up.
• Demonstrate authoritative product knowledge across ready-to-wear, leather goods, accessories, fragrances and cosmetics; advise clients on assortment and styling.
• Manage CRM records, client communication and sales documentation to ensure continuity of service and accurate reporting.
• Support boutique visual standards and merchandising initiatives to maintain the maison’s aesthetic and brand presentation.
• Participate in client events, private appointments and product launches to reinforce brand affinity and drive commerce.
• Coordinate stock replenishment, monitor inventory and assist with loss-prevention procedures in accordance with boutique policies.
• Deliver professional after-sales service including alterations coordination, repairs follow-up and client satisfaction resolution.

Qualifications

• Minimum 1–2 years of client-facing experience in luxury retail or high-end boutique environments.
• Proven track record of meeting sales objectives and delivering superior client service.
• Excellent interpersonal skills, polished presentation and the ability to engage a diverse, affluent clientele.
• Strong organisational capabilities with attention to detail in CRM management and sales administration.
• Ability to work flexible hours including weekends and evenings as required by boutique operations.

Skills

Experience

At least 1–2 years of direct sales experience in luxury retail or boutique settings, with demonstrated success in client acquisition, retention and meeting sales targets.

Education

High school diploma or equivalent required; bachelor's degree in fashion, business, retail management or a related discipline preferred.

Workplace

Culture

Chanel fosters an environment of refined craftsmanship and creative integrity, where meticulous attention to detail and discretion are paramount. The boutique culture privileges personalised client service, professional development and collaboration within a high-performance, brand-centric retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.