Chanel Boutique Advisor

Overview

Chanel is an independent global maison renowned for haute couture, ready-to-wear, leather goods, fine jewelry, watches, fragrance and cosmetics. As a retail employer, Chanel emphasises rigorous craftsmanship, discreet luxury service and sustained investment in in-store team development across its international boutique network, including flagship locations in Greater China.

Role & Responsibilities

• Deliver exemplary, individualized client service consistent with Chanel’s brand standards to build long-term relationships and client loyalty.
• Achieve and exceed boutique sales targets and KPIs through consultative selling and personalised styling.
• Develop and maintain client portfolios using CRM tools; proactively manage appointments, follow-ups and after-sales service.
• Present and maintain merchandise to exacting visual and merchandising directives; ensure product presentation and boutique ambience reflect brand guidelines.
• Process transactions accurately using POS systems and manage cash handling and basic reconciliation procedures.
• Support inventory control: receive, inspect and store incoming merchandise; assist with stock counts and loss-prevention practices.
• Coordinate with boutique management and cross-functional teams on client events, private appointments and product launches.
• Participate in ongoing brand and product training to maintain up-to-date knowledge of collections, materials and craftsmanship.

Qualifications

• Proven luxury retail or premium brand sales experience (preferably 1–3+ years) with demonstrable sales performance.
• Fluent Mandarin speaker with excellent interpersonal and communication skills; English language ability is an advantage.
• Highly developed clienteling and relationship-management capability, with discretion and respect for client confidentiality.
• Strong commercial awareness, numeracy and ability to meet quantitative sales targets.
• Professional presentation and polished customer service demeanour appropriate to an elite luxury environment.
• Available to work retail hours including evenings, weekends and public holidays as required.

Skills

Experience

Minimum 1–3 years of client-facing experience in luxury retail or premium brands; prior exposure to leather goods and accessory categories preferred.

Education

High-school diploma or equivalent; tertiary studies in fashion, retail, hospitality or luxury brand management are advantageous.

Workplace

Culture

Chanel’s boutique environment prioritises elevated client service, meticulous attention to detail and continuous professional development. Teams operate with a blend of creative heritage and commercial discipline, offering accelerated learning within a highly curated retail context.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.