Chanel Boutique Administrative Clerk

Overview

Chanel is a privately owned global luxury house renowned for its haute couture, ready-to-wear, accessories and beauty collections. As a vertically integrated maison, Chanel cultivates exacting standards of craftsmanship, discreet client service and creative excellence across its boutiques, ateliers and corporate functions.

Role & Responsibilities

• Provide day-to-day administrative and operational support for the boutique, ensuring smooth front- and back-office processes.
• Manage sales documentation and record-keeping (invoices, receipts, refunds) and reconcile daily cash and electronic transactions.
• Maintain stock records and assist with inventory control, stock movements and physical inventory counts in coordination with the store manager.
• Prepare routine reports and summaries (sales, stock levels, deliveries) for store leadership and headquarters.
• Coordinate incoming and outgoing deliveries, liaise with logistics and regional teams, and track order status until completion.
• Support CRM and customer file maintenance by entering and updating client data with accuracy and confidentiality.
• Assist with administrative HR tasks such as staff scheduling, attendance records and basic onboarding paperwork.
• Ensure compliance with company policies, brand standards and local regulatory requirements for retail operations.

Qualifications

• Proven organisational aptitude and meticulous attention to detail in administrative or retail operations environments.
• Strong numerical accuracy and experience handling financial documents and daily reconciliations.
• Demonstrated discretion when handling confidential customer and company information.
• Excellent written and verbal communication skills and the ability to interact professionally with clients, colleagues and external partners.
• Flexible approach to retail hours and peak-period workload; ability to prioritise and meet tight deadlines.

Skills

Experience

Approximately 1–3 years of administrative, back-office or retail operations experience, preferably within a luxury retail environment or high-end boutique.

Education

High school diploma or equivalent; vocational training or post-secondary study in business administration, retail management or a related field preferred.

Workplace

Culture

Chanel fosters a culture of craftsmanship, discretion and elevated client service. Employees work within a highly structured, detail-oriented environment that emphasises professionalism, continuous development and respect for the maison's creative heritage.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.