Chanel Boutique Administration Manager
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 16, 2026
About Chanel
Chanel is an iconic French luxury fashion house renowned for haute couture, ready-to-wear, leather goods, accessories and beauty. As an employer, the maison is associated with exacting craftsmanship, refined client service and a discreet, creative workplace; it offers global career pathways across retail, creative and corporate functions.
Chanel Boutique Administration Manager role in Tokyo combines financial analysis, CRM management, and retail operations oversight.
Role & Responsibilities
- Conduct regular sales analysis and create management reports that identify operational challenges and opportunities
- Monitor and track boutique KPI performance against targets
- Implement CRM guidelines to manage customer lifecycle segments including acquisition, retention, and reactivation
- Gather and report on department store business trends and competitor activity
- Manage personal data for customers and employees in compliance with privacy standards
- Execute administrative functions including vendor invoice management, boutique inventory oversight, and supply administration
- Maintain asset records for products, fixtures, and equipment across assigned boutiques
- Liaise between boutique leadership and corporate functions on operational matters
Qualifications
- Demonstrated experience with numerical analysis in retail environments, particularly sales and CRM metrics
- Proven ability to independently extract, analyze, and validate data to identify problems and develop solutions
- Professional experience in the retail sector
- Proficiency in everyday business English conversation
- Strong attention to detail and commitment to accuracy in administrative work
- Excellent interpersonal and communication abilities
- Capacity to manage multiple concurrent projects and priorities
- High service-oriented mindset with a focus on supporting colleagues and customers
Skills
Experience
Demonstrated experience with numerical analysis in daily retail operations, including sales and CRM data; practical experience independently analyzing, validating, and interpreting data to extract business insights and formulate actionable solutions; professional background in retail sector operations.
Education
Not specified
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
Culture
Chanel fosters a culture of craftsmanship, discretion and elevated client service, where attention to detail and aesthetic sensitivity are prized. The work environment values professionalism, internal mobility and close collaboration between boutiques and corporate teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Boutique Operations Coordinator», «Retail Administration Specialist», «Store Management Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.