Chanel Beauty Consultant — Fragrance & Beauty

Overview

Chanel is an iconic French luxury house renowned for its haute couture, ready-to-wear, accessories, and prestige fragrance and beauty lines. As an employer, Chanel is recognized for its uncompromising standards of craftsmanship and service, a commitment to training and brand stewardship, and a global retail network that prizes discretion, creativity and client relationships.

Role & Responsibilities

• Deliver personalised fragrance, makeup and skincare consultations to upscale clientele, translating product expertise into tailored solutions.
• Achieve and exceed individual sales targets through proactive client acquisition, retention and appointment management.
• Execute product demonstrations, makeovers and sampling initiatives in accordance with Chanel’s presentation and service standards.
• Maintain accurate clienteling records and follow up through CRM to build long-term relationships and repeat business.
• Support visual merchandising and maintain counter inventory, replenishment and loss-prevention procedures to brand standards.
• Process sales transactions, manage samples and promotional materials, and ensure compliance with retail policies and regulatory requirements.

Qualifications

• Proven retail experience in prestige cosmetics, fragrance or luxury beauty (see experience).
• Exceptional interpersonal and consultative selling skills with a client-first mindset.
• Highly organised, detail-oriented and able to manage appointments and follow-up activity effectively.
• Professional grooming and the ability to represent a heritage luxury brand with discretion and poise.
• Flexible availability to include evenings and weekends as required by retail trading hours.

Skills

Experience

Minimum two years of hands-on experience in luxury cosmetics, fragrance counters, or premium beauty retail; demonstrable track record of meeting sales targets and building high-value client relationships.

Education

High school diploma or equivalent; vocational training or certification in cosmetology, beauty therapy, or makeup artistry preferred.

Workplace

Culture

Chanel’s retail environment emphasizes impeccable service, refined presentation and a dedication to client confidentiality. The workplace cultivates intensive product training, mentorship and high standards of professionalism expected across its global boutiques.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.