- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Mar 16, 2026
About Chanel
Chanel is a globally recognised luxury house renowned for its couture, ready-to-wear, accessories, fragrance and beauty lines. As an employer, Chanel emphasises meticulous craftsmanship, elevated client service and the preservation of brand heritage while investing in the professional development of its retail and beauty teams.
Chanel seeks a Beauty Confidant to deliver personalized, emotionally resonant beauty consultations across the fragrance, skincare, and makeup portfolio. The role encompasses customer engagement through makeup application, skincare counseling, and fragrance guidance; customer relationship management; and operational oversight of beauty counters within department store environments. The ideal candidate will translate customers' lifestyles into compelling Chanel beauty narratives, with success measured by customer satisfaction and loyalty.
Role & Responsibilities
- Deliver personalized makeup application, skincare counseling, and fragrance consultations tailored to individual customer needs and preferences
- Manage customer relationships and maintain customer information systems to support ongoing engagement and personalized service
- Oversee counter operations including product merchandising, inventory management, stock rotation, and periodic stocktaking
- Achieve sales targets while maintaining the highest standards of personal beauty expertise and client care
- Participate in ongoing training programs to develop advanced product knowledge and consultative selling techniques
Qualifications
- Minimum 2 years of professional employment experience as a full-time or contract employee, demonstrating foundational business acumen and professional maturity
- Ability to work full-time on a 5-day weekly schedule with flexibility for shift-based retail hours (9:00–21:30)
- Exceptional listening and communication skills with the ability to articulate product benefits clearly and persuasively
- Strong collaborative mindset with the ability to leverage individual strengths within a team environment
Skills
Experience
Minimum 2 years of professional employment experience. Preferred qualifications include prior customer-facing or sales experience, beauty industry background, luxury retail exposure, or formal beauty education.
Education
Completion of secondary education; beauty school certification or equivalent is valued but not required.
Benefits
Complete social insurance coverage, pension scheme, full transportation allowance, cleaning allowance (at most store locations), paid annual leave, sick leave, commemorative leave, nursing leave, maternity and childcare leave, childcare work-hour reduction until child completes third grade, uniform provision, comprehensive training curriculum with phased skill development at entry, 1-year, and 2–3-year intervals.
Culture
Chanel’s retail culture prizes exacting standards, discretion and a refined approach to client service. The working environment emphasises continuous product education, personal development and stewardship of the brand’s storied aesthetic.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.