Chanel Beauty Advisor

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Contribute to business growth by achieving sales targets and using product services and data capture to build loyalty, recruit clients, and increase return rates.
• Attend seasonal seminars hosted by Education Executives, apply the training received, and proactively develop beauty knowledge.
• Share knowledge of CHANEL, its heritage, and its savoir-faire with clients and the team.
• Understand business challenges and maintain discretion across all areas of the business.
• Deliver superior service to every client through the CHANEL service ritual.
• Strengthen client relationships and loyalty through personal connection and trust.
• Meet clienteling targets to grow and enhance the business.
• Demonstrate and deliver exclusive services.
• Maintain an omnichannel mindset, creating a seamless client experience between in-store and online channels.
• Resolve client situations in line with company philosophy and standards, partnering with relevant teams and individuals as needed.
• Understand event details and engage every customer through introductions.
• Model CHANEL brand-image and service-behavior expectations as a brand ambassador to all audiences.
• Keep the work area clean, tidy, hygienic, and professional while following Visual Merchandising guidelines.
• Communicate regularly with the team and manager, maintain a positive attitude, and demonstrate ethics and integrity.
• Treat others with respect, acknowledge cultural differences, and learn from them.
• Build customer relationships and use effective follow-up techniques to strengthen loyalty and retention.
• Proactively contribute to a positive work environment and exercise sound judgment in decision-making.
• Seek feedback and pursue continuous improvement for personal growth and development.
• Assist with retailer sales functions on the cosmetics floor.
• Follow CHANEL grooming guidelines.
• Maintain full-time, in-store and in-person presence to support client sales and service and drive business results.

Qualifications

• Ability to thrive in a team environment and work collaboratively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Foreign-language skills are preferred but not required.
• Passion for CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within CHANEL.
• Articulate and knowledgeable about cosmetics and fragrance.
• Flexible and adaptable to scheduling changes, new ideas, and direction.
• Service-oriented, with genuine concern for customers’ needs.
• Excellent listening skills.
• Confident and professional, with a commitment to excellence.
• Ability to lift 10–20 pounds and stand for extended periods throughout the day.

Skills

Compensation

The base compensation for this position ranges from USD 25 to USD 30.90 per hour.

Benefits

Wellbeing resources, including dedicated paid Wellbeing Days in Retail and a Wellbeing Fund; family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com membership; paid vacation, holiday, sick, and volunteer days; 401(k) and other incentives; medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts for health care and dependent care, a Health Savings Account, and an Employee Assistance Program; life insurance, Accidental Death & Dismemberment, short- and long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits. Benefits and perks are subject to eligibility.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.