Chanel Beauty Advisor

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Represent CHANEL and embody the House’s values.
• Share knowledge of CHANEL’s latest developments, heritage, iconic creations, craftsmanship and CSR commitments with clients and colleagues.
• Adopt and share CHANEL’s vision of beauty, centered on women’s self-confidence.
• Stay curious about beauty, style and wellbeing, and keep knowledge current to inspire clients.
• Follow uniform and grooming guidelines at all times.
• Keep the work area clean, organized, hygienic and professional.
• Make every client encounter a unique, exclusive experience connected to CHANEL.
• Build secure, lasting client relationships through authenticity, relevance and emotional connection, adopting the Beauty Confidant approach.
• Consistently offer service, experiences, advice, techniques and follow-up invitations that make every product purchase memorable.
• Master protocols for all boutique services and proactively offer and deliver services with flawless execution and CHANEL’s beauty-coaching approach.
• Use knowledge of CHANEL and client insights to create distinctive stories with and for each client.
• Contribute to a seamless omnichannel client experience.
• Handle complaints and customer service requests effectively in line with guidelines, including complex and challenging situations.
• Help build the business by achieving the boutique’s quantitative and qualitative objectives.
• Understand business objectives and maintain discretion across all areas of CHANEL’s business.
• Use products, services, selling techniques and sampling to recruit and retain clients and increase their return rate.
• Proactively capture meaningful client data, conduct client-acquisition activities and manage an individual client portfolio to build personalized relationships, drive traffic and business, and deepen long-term client engagement with the brand; use CHANEL CRM tools and follow internal clienteling guidelines.

Qualifications

• Experience in the sector.
• Intermediate English.
• Training in makeup and/or esthetics is an advantage.
• Additional languages are an advantage.

Skills

Experience

Experience in the sector; no duration stated.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.