Chanel Beauty Advisor

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Embody CHANEL’s values as an ambassador for the Maison.
• Share knowledge of CHANEL, including its latest developments, heritage, iconic creations, savoir-faire and CSR commitments, with clients and the team.
• Adopt and share CHANEL’s vision of beauty, in which a woman is beautiful when she is self-confident.
• Stay curious about beauty, style and wellbeing, and keep knowledge current to inspire clients.
• Adhere to uniform and grooming guidelines at all times.
• Keep the work area clean, organised, hygienic and professional at all times.
• Create a unique, exclusive experience for every client encounter, aligned with CHANEL.
• Build secure, lasting client relationships based on authenticity, relevance and emotional connection, adopting the Beauty Confidant approach.
• Consistently offer service, experiences, advice, techniques and follow-up invitations that make every product purchase a memorable moment with CHANEL.
• Master the protocols for all services offered in the boutique; proactively offer services and deliver them flawlessly using CHANEL’s beauty-coaching approach.
• Use knowledge of the Maison and insights about each client to create unique stories with and for them.
• Contribute actively to a seamless multichannel client experience.
• Handle complaints and client-service requests effectively and in line with guidelines, including complex and challenging situations.
• Help build the business by achieving the boutique’s quantitative and qualitative objectives.
• Understand business objectives and maintain discretion across all areas of CHANEL’s business.
• Use products, services, selling techniques and sampling to recruit and retain clients and increase their return rate.
• Proactively capture meaningful client data, conduct client-acquisition activities and manage an individual client portfolio to build personalised relationships, drive traffic and business, and deepen clients’ long-term engagement with the Maison.
• Use CHANEL’s CRM tools and follow internal clienteling guidelines.

Qualifications

• Experience in the sector.
• Intermediate English.
• Training in makeup and/or aesthetics is an advantage.
• Additional languages are an advantage.

Skills

Experience

Experience in the sector.

Education

Training in makeup and/or aesthetics is an advantage.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.