Chanel Beauty Advisor

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Represent Chanel’s brand values and communicate knowledge of the brand and beauty category to clients and colleagues.
• Continuously develop knowledge of beauty culture and trends, and share learning with the team.
• Follow brand and employee appearance standards; keep the work area clean, orderly, hygienic and professional, and follow product display guidelines.
• Deliver tailored client experiences, respond to individual needs and use available tools to build long-term client relationships.
• Provide consultations, identify client needs and make relevant recommendations.
• Share beauty expertise to inspire clients and enrich their experience of using Chanel products.
• Proactively support and arrange follow-up appointments for clients.
• Promote teamwork in sales activities and support company events.
• Communicate openly and warmly, listen to clients and share relevant Chanel communications with them.
• Handle complaints and service requests effectively in line with guidelines, including complex situations.
• Contribute to business growth by meeting sales targets and using products, services and the client database to encourage client return visits; seek continuous improvement toward higher sales targets.
• Provide feedback on Chanel products and stay informed about competitors’ products and new launches.
• Understand store operations and report issues to the direct manager.
• Follow sales, returns, inter-store transfers, stock adjustments and inventory-control procedures and policies.
• Conduct stock counts using inventory-tracking devices and according to the regular inventory schedule.
• Maintain accurate data in accordance with company policy and operating procedures; use the IT system to record, analyze and report sales data.
• Keep client information and data recorded and up to date in compliance with company data collection and protection policies.
• Communicate proactively and positively with store and company colleagues; treat others respectfully, recognize cultural differences and learn from them.
• Share experience with colleagues and contribute to the development of the team’s knowledge and skills.

Qualifications

• Retail experience and sales skills are an advantage.
• Presentable appearance.
• Understanding of retail store operations.
• Ability to work in a fast-paced environment.
• Technology awareness is an advantage.
• Willingness and readiness to serve and care for clients, with a basic understanding of customer service.
• Communication skills and ability to establish and build client relationships.
• Empathy and active listening.
• Eagerness to learn and develop, with a commitment to continuous improvement.
• Problem-solving ability, particularly in complex situations requiring a quick and timely response.
• Ability to manage individual and team workload effectively.
• Enthusiasm and motivation at work.
• Ability to inspire and engage an audience.
• Positive attitude and open-mindedness.
• Team spirit and ability to bring team members together.

Skills

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.