Chanel Beauty Advisor Engagement Specialist

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Define and execute the long-term wholesale Beauty Advisor engagement strategy for the Benelux and Scandinavia region
• Develop and implement comprehensive Beauty Advisor engagement programs, including training activities, activations, and initiatives with integrated communication plans
• Lead the coordination and execution of on-site and digital learning events, acting as project manager for external training partnerships
• Establish and oversee the training schedule, ensuring consistent delivery across retail networks and the CHANEL e-learning mobile application
• Analyze key performance indicators and consolidate stakeholder feedback to continuously enhance the Beauty Advisor experience
• Align engagement initiatives with marketing and commercial team priorities, including new product launches and special programs
• Animate and present at learning events, ensuring delivery of compelling brand narratives and product knowledge
• Manage multiple projects simultaneously while maintaining strong organizational discipline and attention to detail
• Communicate engagement updates via retailer networks and digital platforms to maximize reach and participation

Qualifications

• Proven experience in event management, learning coordination, brand activation, or community engagement within beauty, luxury, retail, or premium service sectors
• Demonstrated excellence in communication and presentation skills with the ability to animate and engage diverse audiences
• Advanced proficiency with analytical tools including Excel and Power BI for KPI analysis and reporting
• Strong expertise in copywriting and content creation with attention to tone of voice, clarity, and brand consistency
• Experience with e-learning platforms, communication tools, and digital content management
• Fluency in English and proficiency in French or Dutch (trilingual capability preferred)
• Currently authorized to work in Belgium and the Benelux & Scandinavia region

Skills

Experience

Minimum 3-5 years of professional experience in event management, learning coordination, brand activation, or community engagement, preferably within beauty, luxury, retail, or premium hospitality environments. Demonstrated success in coordinating cross-functional initiatives with multiple stakeholders and delivering high-quality execution.

Education

Bachelor's degree in marketing, communications, business administration, or a related field is preferred.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.