Chanel Fragrance & Beauty Assistant Training Manager
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Human Resources, People & Culture
- Posted
- Apr 21, 2026
About Chanel
Chanel is an independent French luxury house internationally recognized for haute couture, ready-to-wear, accessories, watches and beauty. The maison is known for exacting standards of craftsmanship, an exclusive retail network and sustained investment in brand and people development across global markets.
Chanel Shanghai seeks a Fragrance & Beauty Assistant Training Manager to design and govern regional training solutions for retail excellence.
Role & Responsibilities
- Design, enhance, and continuously optimize regional retail training solutions across product knowledge, client experience, selling techniques, and operational capabilities
- Partner with retail stakeholders and expert teams to localize and adapt training programs aligned with business priorities and regional needs
- Perform in-depth business diagnosis using POS performance data, customer service insights, and key performance metrics to identify capability gaps
- Act as owner for key regional training programs, overseeing end-to-end planning, customization, enhancement, and quality assurance across retail touchpoints
- Govern training deployment standards and ensure consistency and effectiveness of execution across locations
- Monitor training impact and learning effectiveness, adjusting solutions and content based on outcomes, feedback, and performance trends
- Govern and continuously improve regional coaching quality to ensure effective capability building at point-of-sale level
- Ensure alignment between in-field coaching, digital learning platforms, and classroom training to maximize learning impact
- Influence and align cross-functional stakeholders including Retail Leaders, HR, Digital Learning, and headquarters partners around training priorities
- Communicate training insights, recommendations, and progress with clarity and business context to leadership and retail partners
Qualifications
- Bachelor's degree or above
- At least 5 years of relevant experience in retail training, learning & development, or people capability roles, preferably within luxury, beauty, retail, or FMCG environments
- Strong understanding of retail business operations and frontline capability requirements
- Sensitivity to luxury branding principles and retail operational needs
- Excellent training and facilitation skills with the ability to design and deliver impactful learning experiences across diverse learner groups
- Strong business acumen with the ability to translate data and insights into targeted training solutions
- Proven capability in program ownership, including structured problem-solving, solution design, and continuous optimization
- Strong stakeholder management and influencing skills across functions and organizational levels
- High learning agility, resilience, and ability to operate effectively in fast-paced, dynamic environments
Skills
Experience
At least 5 years of relevant experience in retail training, learning & development, or people capability roles, preferably within luxury, beauty, retail, or FMCG sectors. Demonstrated track record of designing and delivering scalable training solutions in multi-location retail environments and translating business metrics into targeted capability interventions.
Education
Bachelor's degree or above
Workplace
This position is based in Shanghai, Shanghai, China.
Culture
Chanel’s workplace blends Parisian heritage with rigorous commercial standards and a commitment to craft. Teams operate in a collaborative, high-performance environment where discretion, creativity and professional development are prioritized.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional Training Manager», «Retail Training Solutions Manager», «Beauty & Fragrance Training Specialist», «Capability Development Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.