Chanel Assistant Project Manager, CHANEL & moi

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Serve as the primary point of contact for repair and alteration service teams and workshops, ensuring regular follow-up on needs, questions, and field feedback
• Conduct field visits and engage directly with boutique teams to identify opportunities for improving client experience and the CHANEL & moi service journey
• Deploy projects and initiatives in boutiques: preparing materials, monitoring implementation, consolidating feedback, and sharing best practices across the network
• Prepare and coordinate monthly steering committees for repair and alteration services: building agendas, facilitating discussions, documenting outcomes, and tracking action items
• Create and maintain content for boutique teams, including presentations, training materials, and daily briefing documents
• Coordinate scheduling systems necessary for publishing CHANEL & moi service appointments on CHANEL.com
• Highlight collective achievements and share inspiring initiatives within the CHANEL & moi community
• Monitor monthly activity performance using KPIs, dashboards, newsletters, and ad-hoc reporting
• Contribute to building performance-boosting campaigns: defining objectives, preparing supporting materials, tracking results, and communicating with boutiques
• Communicate quality alerts and monitor performance to ensure operational excellence

Qualifications

• Bachelor's degree plus 4–5 additional years of education (Bac+4 or Bac+5)
• Prior experience in marketing, retail operations, project management, or customer experience roles
• Demonstrated proficiency with Microsoft Office Suite, particularly Excel and PowerPoint
• Strong organizational and analytical capabilities
• Excellent written and verbal communication skills
• Ability to coordinate multiple stakeholders and manage competing priorities
• Attention to detail and commitment to accuracy in reporting and documentation
• Sensitivity to luxury brand values, service excellence, and exceptional craftsmanship

Skills

Experience

Ideally, a candidate with prior experience in marketing, retail operations, project management, or customer experience roles. However, candidates demonstrating strong organizational abilities and enthusiasm for the luxury sector and service excellence will be considered.

Education

Bachelor's degree (Bac+4) or higher qualification (Bac+5 equivalent).

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.