Chanel Assistant Operations Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Oversee the boutique’s support and back-office activities, including cash operations, stock, maintenance, and safety and security, while helping manage the back-office teams and their daily activities.
• Contribute to optimizing boutique results in line with the Maison’s commercial and brand-image strategy.
• Analyze sales and boutique results daily to monitor progress toward objectives.
• Support the Operations Manager on all key performance indicators.
• Participate in stock management and monitor inventory objectives.
• Control cycle counts and prepare the annual inventory with the Stock team.
• Support action plans to develop business and performance, including revenue, sales associate performance, and boosters.
• Conduct specific studies for Sales Managers and propose additional analyses related to business and product strategy.
• Help deploy Retail projects, including MyUniform and RFID, and act as a liaison for head-office teams.
• Support the Operations Manager in communicating and deploying the Maison’s strategy with the back-office team.
• Lead and engage teams to foster collaboration and enthusiasm.
• Unite and motivate teams toward their objectives, including by participating in follow-up meetings.
• Define priority individual skills-development actions and monitor their progress.
• Support Stock Managers in finding solutions and optimizing the organization.
• Prepare and lead briefings on boutique performance.
• Support the Operations Manager in the daily control and monitoring of cash operations at Roissy.
• Ensure cash procedures are implemented and followed.
• Train new joiners on internal procedures and follow up on their training.
• Support the Operations Manager on safety and security matters, particularly monitoring FCO accreditation for airport merchandise flows.
• Act as a liaison for head office and oversee the boutique’s CSR actions.
• Represent the brand in internal bodies through contributions to projects.
• Represent the brand with external stakeholders in luxury, retail, fashion, and Paris airports, as well as within the Roissy ecosystem, including Customs and the Air and Border Police.

Qualifications

• Higher education qualification.
• Successful experience in retail.
• Passion for luxury products and the airport environment.
• Strong organizational skills, rigor, and excellent interpersonal skills.
• Reliability, a service orientation, and natural leadership to deliver an exceptional client experience.
• Fluency in English.
• Proficiency in Pack Office.

Skills

Experience

Successful experience in retail.

Education

Higher education qualification.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.