Chanel Assistant Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Develop and coach Team Managers to consistently deliver the Chanel experience to clients, identifying and addressing development needs through tailored action plans
• Recruit, train, evaluate, and mentor boutique staff in partnership with the Boutique Director and HR team; establish succession plans and identify emerging talent
• Set and monitor individual and team performance targets; assess progress and ensure achievement of productivity and sales goals
• Create a positive, inclusive work environment that empowers the team, encourages innovation, and drives engagement with business objectives
• Support the Boutique Director in leading business development by cultivating strategic market knowledge and maintaining stakeholder relationships
• Champion a customer-centric mindset and service excellence; partner with the CRM team to identify client opportunities and maximize retention
• Maximize product category performance across all departments; coordinate visual merchandising, clientelling, training, and events to drive cross-category synergies
• Build and nurture a loyal clientele using CRM tools and establishing long-term relationship strategies
• Communicate company policies, operational standards, and procedures; propose continuous improvement actions aligned with Chanel standards
• Monitor headcount and staffing levels; support the Boutique Director in monthly headcount reviews
• Supervise asset protection protocols and loss prevention initiatives; implement stock audits and maintain shrinkage within boutique budget
• Ensure team proficiency in point-of-sale systems, cash handling procedures, and stock loss control protocols
• Manage health and safety responsibilities in partnership with Store Support
• Communicate strategic vision, targets, and House values to the boutique team; act as the voice of boutique leadership and headquarters
• Support Chanel's House Sustainability Ambitions across all four pillars: Restoring Nature and Climate, Investing in Circularity, Advancing Dignity and Prosperity, and Promoting Women's Autonomy

Qualifications

• Demonstrable boutique management or supervisory experience within luxury goods or equivalent retail environment
• Developed leadership and team management capabilities
• Strategic and analytical competency
• Experience supporting or organizing VIP client events
• Excellent written and verbal communication skills
• Strong relationship-building and interpersonal abilities
• Outstanding customer service orientation with commercial creativity and fashion sensitivity
• Proficiency with computer systems and software including MS Word, Excel, PowerPoint, and Outlook
• Strong product knowledge and fashion industry trends awareness
• Demonstrated interest in culture and the arts
• Ability to multitask, organize effectively, and work efficiently in a fast-paced environment

Skills

Experience

Demonstrable boutique management or supervisory experience either internally within Chanel or within the luxury goods sector. Experience in leading and developing retail teams, supporting VIP client initiatives, and managing boutique operations including asset protection and staff development is essential.

Education

No specific educational qualifications are stated in the job posting; however, strong organizational, analytical, and communication abilities are required.

Workplace

Benefits

Private Medical Insurance covering pre-existing conditions with family member options; Online GP App with 24/7 appointments available within 24 hours; Cycle Scheme participation for tax-exempt bike and accessories; Pension and Life Assurance; Retail Discounts across multiple retailers including supermarkets, gyms, and entertainment; Employee Assistance Programmes and mental health support lines; Multiple wellbeing platforms and support services; Arts & Culture ticket discounts across major London attractions; Chanel Product Discounts and Employee-Only Sales; Service Awards Programme offering Chanel products, retail vouchers, and additional holidays at service milestones.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.