Chanel Assistant Manager, High End Client Experience

Closed The candidacy window for this position at Chanel has closed.

While this position is no longer receiving submissions as of August 19, 2026, we invite you to explore further opportunities at Chanel or browse all open roles.

Continue Your Search

We invite you to review more currently available roles:

Location
Hong KongHong KongHong Kong
Employment
Full-Time
Seniority
Manager
Department
Clienteling, CRM & VIP Relations
Industry
Fine Watches & Horology
Posted
May 27, 2026

About Chanel

Chanel is an independent French maison renowned for haute couture, ready‑to‑wear, leather goods, fragrance and beauty. The brand is globally recognised for its craftsmanship, rigorous attention to brand heritage and discreet, highly personalised client service across its boutiques and selective retail channels.

Chanel seeks Assistant Manager for High End Client Experience in Hong Kong, driving luxury client strategy for Watches & Fine Jewelry.

Role & Responsibilities

  • Design and execute bespoke, one-to-one client journeys for high-end watch and fine jewelry clientele, ensuring consistency and emotional resonance across all touchpoints
  • Translate client data and market intelligence into actionable high-end client development strategies and tactical execution plans
  • Orchestrate immersive experiential journeys encompassing in-boutique moments, overseas client trips, private events, and curated moments
  • Collaborate strategically with retail, fashion, fragrance, and beauty teams to deliver cohesive, multi-dimensional luxury experiences
  • Define and refine high-end client personas, segmentation, and engagement frameworks tailored to the Hong Kong market whilst maintaining Maison authenticity
  • Partner with global, regional, and local stakeholders to adapt storytelling and positioning into locally relevant yet brand-faithful experiences
  • Identify, cultivate, and nurture meaningful external partnerships and networks to unlock new high-end client acquisition and development opportunities
  • Manage complex stakeholder relationships and lead cross-functional initiatives without direct authority, demonstrating resilience and precision under pressure
  • Oversee vendor relationships, budget allocation, and resource management for client experience initiatives and special projects

Qualifications

  • Bachelor's degree in Business Management, Marketing, or a related discipline
  • 6–8 years of professional experience in the luxury industry, with demonstrated exposure to high-end watches and fine jewelry clientele
  • Proven analytical capability with strong ability to extract strategic insights from client data and market intelligence
  • Advanced stakeholder management skills and demonstrable success in leading initiatives without formal authority
  • Solid experience in vendor management, budget administration, and financial stewardship
  • Deep appreciation and demonstrated passion for aesthetics, craftsmanship, heritage, and the fine arts

Skills

Client data analysis and insights translation Strategic planning and project management Luxury brand positioning and storytelling Stakeholder relationship management Budget and vendor management Event curation and experiential design Cross-functional collaboration Client segmentation and persona development Multilingual communication capabilities

Experience

6–8 years in the luxury sector, preferably with exposure to high-end watches, fine jewelry, or ultra-premium clientele. Demonstrated success in translating complex data into strategic insights, managing diverse stakeholder ecosystems, and orchestrating sophisticated client experiences without direct reporting relationships.

Education

Bachelor's degree in Business Management, Marketing, or a related discipline.

Workplace

This position is based in Hong Kong, Hong Kong.

Culture

Chanel sustains a culture of craft, discretion and exacting service standards, where heritage and contemporary creativity coexist. Employees are expected to uphold meticulous brand rituals while collaborating across functions to deliver memorable, highly personalised client journeys.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «High End Client Development Manager», «Luxury Client Experience Strategist», «High End Clienteling Manager», «VIP Client Relations Manager», «Premium Client Journey Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.