Chanel Assistant Manager, Experience
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 29, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks an Assistant Manager to lead client experience at the 57th Street Flagship Boutique in New York, NY.
Role & Responsibilities
- Lead and mentor the client experience and guest services team to maintain Chanel's exceptional hospitality standards
- Monitor daily boutique operations to ensure optimal client flow, engagement, and satisfaction
- Train and develop staff on luxury service protocols, product knowledge, and personalized client engagement techniques
- Manage client relationship initiatives, VIP programs, and post-sale follow-up to enhance retention and lifetime value
- Ensure compliance with Chanel's brand standards, operational guidelines, and luxury retail best practices
- Collaborate with store management, merchandising, and sales teams to create cohesive guest experiences
Qualifications
- Proven experience in a supervisory or management role within luxury retail or hospitality
- Strong command of client service excellence and brand representation
- Demonstrated ability to train, motivate, and lead diverse teams
- Excellent communication and interpersonal skills
- High-level organizational and multitasking capabilities
Skills
Experience
3–5 years of progressive experience in luxury retail operations, boutique management, or high-end hospitality environments
Education
High school diploma or equivalent; bachelor's degree preferred
Workplace
The role is situated in New York, New York, USA.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Manager, Client Experience», «Client Experience Supervisor», «Boutique Operations Assistant Manager», «Client Services Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.