Chanel Assistant Manager, Client Development
- Location
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 28, 2026
About Chanel
Chanel is an independent, privately held French maison renowned for haute couture, ready-to-wear, accessories and fragrances. The brand is globally recognised for its heritage craftsmanship, elevated client experience and discreet luxury retail environments. As an employer, Chanel emphasises artisanal excellence, client service leadership and the professional development of boutique teams.
Chanel in Costa Mesa, CA seeks an Assistant Manager, Client Development at South Coast Plaza to lead VIP clienteling and drive boutique sales.
Role & Responsibilities
- Support and deputise for the Store Client Development Manager in delivering bespoke VIP clienteling and long‑term relationship strategies at the South Coast Plaza boutique.
- Drive sales performance through proactive outreach, personalised appointment booking, private client events and follow‑up on high‑value leads.
- Supervise, coach and schedule client development advisors to ensure impeccable service standards, KPI attainment and consistent CRM usage.
- Maintain and enrich client profiles and purchase histories within the CRM; segment clientele and execute targeted campaigns and invitations.
- Collaborate with store leadership, merchandising and visual teams to align product availability and client offers with boutique objectives.
- Coordinate and produce high‑touch client events, trunk shows and private viewings, managing logistics, guest lists and on‑site experience.
- Analyse performance metrics, produce regular reports on client penetration and retention, and recommend tactical adjustments to improve conversion.
Qualifications
- Proven experience in luxury retail clienteling or private client management, with progressive responsibility in a boutique environment.
- Demonstrable track record of achieving sales targets and nurturing high‑net‑worth customer relationships.
- Experience supervising or mentoring a small team; strong coaching and performance‑management capabilities.
- Excellent communication and interpersonal skills with discretion, professionalism and cultural sensitivity.
- Availability to work retail hours including evenings, weekends and during peak sales periods.
Skills
Experience
Several years (typically 3+ years) of experience in luxury retail client development, clienteling or private client sales, including supervisory responsibility and a proven record of meeting or exceeding sales targets.
Education
High school diploma required; bachelor's degree in business, marketing, hospitality or a related field preferred.
Workplace
The role is situated in Costa Mesa, California, USA — conveniently close to Los Angeles.
Culture
Chanel cultivates a culture of craftsmanship, discretion and uncompromising quality across its boutiques. Employees are expected to deliver elevated client experiences, collaborate across disciplines and embody the maison's refined service standards while developing professional expertise in luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Client Development Manager», «Assistant Manager, Client Relations», «Assistant Retail Client Manager», «Client Development Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.