Chanel Customer Service & Repair Assistant
- Location
- ParisÎle-de-FranceFrance
- Employment
- Internship
- Seniority
- Intern
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Mar 16, 2026
About Chanel
Chanel is a leading privately held French luxury house renowned for haute couture, ready‑to‑wear, accessories, and fragrances. The Maison places a premium on artisanal savoir‑faire, meticulous quality control and discreet, client‑centred service; as an employer it is recognised for investing in craft, long‑term talent development and rigorous standards across its global boutiques and ateliers.
Chanel apprenticeship: Customer Service & Repair Assistant, Paris boutiques, September 2026. One- or two-year contract.
Role & Responsibilities
- Assist the Customer Service Manager with daily operations and repair coordination
- Welcome local and international clients at the boutique, providing excellence in service during deposit and retrieval of items
- Transform dissatisfied clients into loyal advocates through superior interpersonal skills and problem resolution
- Advise clients on appropriate maintenance and care protocols for different article types
- Manage operational customer service functions: record repairs in systems, track shipments to workshops, inspect returned articles, draft correspondence, and handle telephone inquiries
- Support the execution of minor repairs within the boutique
Qualifications
- Currently enrolled in a tertiary commerce or management programme
- First experience in retail operations (sales, inventory management) or administration
- Proficiency in English
- Computer literacy and familiarity with standard office software
- Strong sense of service orientation and client focus
- Demonstrated dynamic, rigorous approach to work and problem-solving
Skills
Experience
First experience in retail, sales, stock management, or administrative functions is required.
Education
Currently pursuing or recently completed tertiary education in commerce, management, or a related field.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Benefits
Integration programme including company history and product training; exposure to multiple departments within the France market; invitation to Young Talent community events and networking opportunities.
Culture
The workplace emphasises excellence, craftsmanship and discretion, reflecting Chanel’s legacy in haute couture. Employees are expected to uphold rigorous quality standards, collaborate closely with ateliers and boutiques, and develop technical expertise within a refined, client‑centric environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Service Assistant», «Customer Care Representative», «Boutique Support Associate», «Client Service Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.