Chanel Assistant — Customer Service, E‑commerce Europe (Internship)

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Location
ParisÎle-de-FranceFrance
Employment
Internship
Seniority
Intern
Posted
Mar 16, 2026

About Chanel

Chanel is an iconic French maison of luxury known for its heritage in haute couture, ready‑to‑wear, leather goods and beauty. Renowned for exacting standards of craftsmanship and a discreet, client‑centric approach, Chanel operates a global retail and digital network while investing in creative direction and digital transformation.

Chanel Paris — Internship: Assistant Customer Service E‑commerce Europe starting July 2026.

Role & Responsibilities

  • Respond to and resolve customer enquiries originating from European e‑commerce channels (email, chat and telephone), ensuring timely and brand‑appropriate communication.
  • Process and track online orders, returns and exchanges in collaboration with logistics and supply‑chain teams to deliver a seamless client experience.
  • Maintain and update CRM records and case histories with accuracy and attention to data privacy and security.
  • Escalate complex or sensitive cases to relevant internal stakeholders (operations, legal, retail or product teams) and follow through to resolution.
  • Contribute to the development and continuous improvement of the FAQs, knowledge base and scripted responses for digital channels.
  • Monitor basic service KPIs (response times, case volumes, customer satisfaction) and prepare concise operational reports for the team.
  • Assist with ad hoc projects to optimise e‑commerce service flows, testing service scenarios and feeding back client insights to merchandising and digital teams.

Qualifications

  • Currently enrolled in a Bachelor's or Master's programme in business, e‑commerce, languages, communication or a related discipline.
  • Availability to commence the internship in July 2026 for the period agreed with the recruiting team.
  • Strong written communication skills and professional telephone etiquette.
  • High level of organisation with the ability to manage multiple priorities and maintain meticulous records.
  • Discretion, cultural sensitivity and a client‑first mindset suitable for a luxury brand environment.

Skills

Customer service and client relations Case management and order tracking Written business communication Problem‑solving and escalation handling Microsoft Excel and Outlook Experience working within cross‑functional teams Fluency in digital channel etiquette (email/chat)

Experience

Previous internship or part‑time experience in customer service, retail or e‑commerce is advantageous but not required; the role is open to candidates at the beginning of their professional careers.

Education

Enrolled in a higher education programme (Bachelor's or Master's) in business, e‑commerce, languages, communication, or equivalent.

Workplace

This position is based in Paris, Île-de-France, France.

Culture

Chanel cultivates a culture of craftsmanship, discretion and creative excellence, blending deep heritage with forward‑looking digital initiatives. The workplace prioritises client experience, meticulous standards and collaboration across global teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «E‑commerce Customer Service Intern», «Digital Client Care Intern — Europe», «Customer Experience Intern (E‑commerce)», «Online Client Relations Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.