Chanel Assistant Boutique Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Assist the Boutique Manager with efficient day-to-day management and operations, including ensuring sufficient floor coverage while monitoring standards of customer service, product care, staff presentation and teamwork
• Provide the highest level of customer service at all times, overseeing the team in upholding CHANEL Charter standards and delivering prompt responses to telephone queries and comprehensive after-sales care
• Establish, maintain and encourage strong customer relationships through welcoming customers, presenting new collections, and managing customer database entries and CRM support activities such as thank-you cards
• Encourage and support selling staff in maintaining focus on commercial objectives and goals, assisting management in driving and tracking sales performance on a timely basis
• Coach and develop the team in applying expert standards of product knowledge and selling skills to maximize sales opportunities through in-the-moment guidance and structured training delivery
• Communicate effectively with colleagues and management across boutiques as well as senior leadership and CHANEL Head Office, ensuring appropriate dissemination and monitoring of CHANEL Charter adherence
• Organize, structure and monitor weekly quotas, daily breaks and staff scheduling with timely communication to all team members
• Monitor handling and storing of goods to ensure highest visual standards are respected, verifying that all stock is security tagged and correctly ticketed
• Oversee quality control at the point of sale and assist with management of display and maintenance requirements to uphold visual merchandising excellence
• Monitor time and absence management amongst the team while ensuring adherence to dress code, grooming guidelines and high standards of personal presentation detailed within the CHANEL Charter
• Maintain boutique cleanliness and tidiness across customer, stock and staff areas, ensuring products are replaced neatly and promptly
• Lead structured morning briefings and participatory meetings to communicate daily execution plans and keep the team aligned on priorities
• Maintain absolute confidentiality of the Company's commercial activities and internal affairs at all times

Qualifications

• Solid fashion retail background with a successful track record and strong selling skills
• Approachable demeanor with exceptional interpersonal skills and collaborative team player mentality
• Excellent communication abilities with the capacity to tell compelling stories and articulate details to capture audiences' attention
• Initiative-driven mindset combining strategic and spontaneous approaches for building strong, personalized relationships
• Demonstrated integrity and professionalism with high levels of emotional intelligence
• Business-driven with strong numerical acumen and number sense
• Ability to think strategically and solve problems spontaneously, whether addressing small routine issues or complex urgent situations
• Passion for culture, art, literature, watches and jewelry

Skills

Experience

Solid fashion retail background with a successful track record of strong selling skills and demonstrated ability to manage retail operations in a luxury environment.

Education

No specific formal educational requirement stated; fashion retail background and professional experience in luxury retail preferred.

Workplace

Compensation

The base compensation for this position ranges from CAD 100,000 to CAD 110,000 per annum.

Benefits

Private medical and dental insurance, long-term disability coverage, life insurance, accidental death and dismemberment insurance, company pension plan, bonus program, generous vacation days, sick leave, Corporate Social Responsibility (CSR) volunteering days, birthday day off, robust global parental leave policy, 24/7 Employee Assistance Program (EAP) including counseling, legal support, wellness services and financial guidance, professional development opportunities including mentorship programs and career advancement support.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.