Chanel Assistant Boutique Manager
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 19, 2026
About Chanel
Chanel is an independent French luxury house renowned for haute couture, ready-to-wear, leather goods and accessories. As a global retail operator, Chanel maintains a discreet, service-led boutique network and invests in rigorous training, craftsmanship standards and elevated client experiences across its stores worldwide.
Chanel is hiring an Assistant Boutique Manager in Toronto to support boutique operations, lead the sales team and deliver exceptional client service.
Role & Responsibilities
- Support the Boutique Manager in day-to-day boutique operations and ensure seamless guest experience that reflects Chanel standards.
- Drive sales performance by coaching the team on clienteling, conversion and personalised service strategies.
- Supervise, mentor and schedule boutique staff; lead onboarding, performance feedback and in‑store training initiatives.
- Execute visual merchandising directives and maintain product presentation, stock replenishment and floor standards.
- Manage administrative duties including daily cash reconciliation, opening/closing procedures and boutique reporting.
- Oversee inventory controls, stock accuracy and loss-prevention measures in partnership with operations teams.
- Maintain client records and leverage CRM for follow-up, appointments and personalised outreach.
Qualifications
- Proven supervisory experience in luxury retail; track record of meeting sales targets and coaching teams.
- Deep understanding of clienteling and high-touch service tailored to an affluent clientele.
- Strong organisational and numeracy skills for cash handling, stock control and boutique reporting.
- Ability to interpret and apply visual merchandising standards with an eye for detail.
- Flexible availability including evenings and weekends; professional presentation and discretion.
Skills
Experience
Minimum 3 years of experience in luxury retail, including at least 1 year in a supervisory or assistant manager capacity, with demonstrable results in sales growth and team development.
Education
High school diploma required; post-secondary qualification in business, retail management or fashion preferred.
Workplace
This position is based in Toronto, Ontario, Canada.
Culture
The boutique environment prioritises impeccable client service, discretion and a commitment to artisanal quality. Employees operate within a collaborative, performance-driven culture with significant emphasis on training, brand stewardship and refined presentation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Boutique Manager», «Assistant Store Manager», «Boutique Operations Supervisor», «Client Relations Manager (Boutique)», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.