Chanel Assistant Boutique Manager

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Seniority Manager
Posted Mar 16, 2026

Chanel is hiring an Assistant Boutique Manager in Sydney, New South Wales. Lead boutique operations and client experience for a world-class luxury Maison.

Overview

Chanel is an independent luxury Maison renowned for haute couture, ready-to-wear, leather goods, accessories and fine jewellery. As an employer, Chanel combines rigorous artisanal standards with a high-performance retail organisation, offering opportunities to develop expertise in clientelling, merchandising and brand stewardship within an elite global network.

Role & Responsibilities

  • Support the Boutique Manager in achieving sales targets and KPIs through proactive clienteling and conversion strategies.
  • Lead daily boutique operations including opening/closing procedures, cash handling, POS reconciliation and stock integrity.
  • Coach and develop sales specialists: deliver product training, performance feedback and foster a service-oriented retail culture.
  • Implement visual merchandising guidelines and maintain window and in-store displays to brand standards.
  • Manage inventory control processes: receiving, cycle counts, shrinkage prevention and liaison with logistics teams.
  • Drive exceptional client experiences by overseeing appointment management, client follow-up and VIP relations.
  • Coordinate with regional management on business reporting, local promotions and workforce scheduling.
  • Act as duty manager in the absence of the Boutique Manager, resolving escalations and maintaining compliance with company policies.

Qualifications

  • Proven management experience in luxury retail or premium fashion (typically 3+ years in supervisory/assistant manager role).
  • Track record of meeting or exceeding sales targets and managing store KPIs.
  • Strong leadership and people-development capability; experience coaching small teams.
  • Excellent interpersonal and clienteling skills with a polished, service-first manner.
  • Sound numeracy and experience with cash handling and retail stock procedures.
  • Eligibility to work in Australia.

Skills

Clienteling and VIP relationship management Visual merchandising to luxury brand standards Team leadership, coaching and performance management Inventory control and stock reconciliation Retail KPI monitoring and sales reporting POS systems and cash management

Experience

Typically 3+ years of progressive retail experience with at least 1–2 years in a supervisory or assistant manager capacity within luxury fashion, jewellery or premium beauty.

Education

Diploma or degree in Retail Management, Business, Hospitality or equivalent professional experience.

Workplace

The successful candidate will be located in Sydney, New South Wales, Australia.

Culture

Chanel cultivates a meticulous, client-centric workplace where craftsmanship and discretion are paramount. Employees operate within a highly structured retail framework that emphasizes training, brand stewardship and elevated customer service, while being connected to an international network of maisons and regional leadership.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Deputy Boutique Manager», «Retail Assistant Manager», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.