- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 5, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel is recruiting an experienced Assistant Boutique Manager for its Fragrance and Beauty Boutique in Canberra. The role supports the Boutique Manager in leading the team and retail activities, with a focus on team performance, coaching, CRM, client loyalty, and daily floor coverage.
Role & Responsibilities
- Supervise team performance, guide the team toward achieving results, and develop individual talents.
- Empower and support the team, providing ongoing feedback to Beauty Advisors.
- Partner with the Learning team to coach and mentor employees in client experience, sales techniques, service flows, product knowledge, and expertise.
- Commit to CRM KPIs and proactively recruit, retain, and grow client loyalty.
- Ensure customer details and data are properly recorded and maintained in the company database via the company device, keeping each customer’s CRM data current in accordance with the Collection and Protection of Company Data policy.
- Manage staff schedules, including daily operational zoning, to ensure floor coverage and optimal client service.
Qualifications
- Strong retail operational skills.
- At least two years’ experience in a management role, preferably in a similar luxury environment.
- Relationship focus, a collaborative mindset, and strong partnering and influencing skills.
- Experience and qualifications in a beauty discipline such as makeup or beauty are highly regarded.
- Ability to coach, develop, and empower people through listening and empathy, feedback and motivation, performance management, and delegation.
- Focus on delivering a luxurious client experience and ability to develop a strong, loyal client network.
- High degree of professionalism and maturity in all areas of business.
Skills
Experience
At least two years’ experience in a management role, preferably in a similar luxury environment.
Workplace
The role is situated in Canberra, Australian Capital Territory, Australia.
Explore jobs in Australia.
Benefits
Career planning resources; formal training programs (in-house and external); coaching; wellbeing programs; learning and development opportunities; parental leave for all parents globally.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.